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Inability to Use Team Project Function in Premiere Pro

New Here ,
May 26, 2023 May 26, 2023

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Issue

Inability to use the Team Project function

Details

This always occurs in the latest version of Premiere Pro.

When I attempt to create a new Team Project or open a Team Project(fig.1), the window closes(fig.2).

No dialogue box opens.

The "New Team Project" option is missing from the File menu bar (it is not simply unclickable, the menu itself is gone)(fig.3).

Collaborators have reported that they are able to open the file.

Normal projects can be created and opened without any issues.

No error messages are displayed.

Background

I experienced a crash and a blue screen while editing a Team Project.

I restored from a new Team Project and resumed editing.

I experienced multiple blue screens.

Reproduction

Occurs on v23.4 (latest version) on Windows.

Occurs on v23.2 on Windows.

Does not occur on v22.6.4 on Windows.

Does not occur on v23.4 (latest version) on Mac OS 13.4.

Things I've Tried

  • Deleting Premiere Pro memory cache and resetting settings.
  • Reinstalling Premiere Pro.
  • Checking across multiple versions.
  • Removing all plugins.
  • Turning off Windows Defender.
  • Disabling the Firewall.
  • Rebooting the computer numerous times.

Computer Information

OS: Windows 10 (Windows Update Patch Applied)

CPU: Intel(R) Core(TM) i5-9400F CPU @ 2.90GHz

GPU: NVIDIA GeForce GTX 1660

Memory: 32GB

Adobe CC License: Adobe CC Complete Plan

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他のユーザーへの思いやりを持ち、敬意を払いましょう。コンテンツの出典を明記し、投稿する前に内容が重複していないか検索してください。 さらに詳しく
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Community Expert ,
Jun 04, 2023 Jun 04, 2023

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Is there a possibility of a conflict with software other than Adobe?

Crashes as well as blue screens look like serious trouble possibility.

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コミュニティガイドライン
他のユーザーへの思いやりを持ち、敬意を払いましょう。コンテンツの出典を明記し、投稿する前に内容が重複していないか検索してください。 さらに詳しく
community guidelines