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Build 40 crashes on export.

Community Expert ,
May 14, 2024 May 14, 2024

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Build 40 crashes on export without warning or error message.

Windows 11

 

Windows explorer show a PrLOCK file.

{ " p r l o c k . d e v i c e i d " : " 8 f 9 c 8 9 5 b - 1 8 2 4 - 4 3 9 3 - a 7 0 8 - c 9 f f c 0 8 e 1 1 2 9 " , " p r l o c k . u s e r n a m e " : " A n n " , " p r l o c k . v e r s i o n " : 1 }

 

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correct answers 1 Pinned Reply

Adobe Employee , May 15, 2024 May 15, 2024

Hi Ann, 

Did you perhaps force quit PPro, while a Production was open? If PPro is not open on your system, you can safely delete .prlock files.

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Adobe Employee ,
May 15, 2024 May 15, 2024

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Hi Ann, 

Did you perhaps force quit PPro, while a Production was open? If PPro is not open on your system, you can safely delete .prlock files.

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