• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Build for 8/16/23 is instantly crashing on project open

Community Expert ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

I'm not sure why this is happening but I've had 5 crashes on today's build (8/16/23) in the last hour upon opening a project that is created for Premiere 24. I'll run through the troubleshooting steps and all but I just wanted to get this out there in case others were experiencing the same thing.

Bug Unresolved
TOPICS
Bug , Crash

Views

140

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
11 Comments
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

What are you doing in PPro, when the crashes occur? 

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Same here, just try to create a new project of a different folder than the default will instantly crash PP, I cannot revert to the previous 24 version, only 23.6 which does not open the new project files, solution ASAP please? are these uploads tested at all before uploading?

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Thanks; looks like 

1. Launch PPro
2. New Project
3. Browse for Project location
4. Select a OneDrive sync directory...

I can't tell what happens next; from the video, it appears that you dismissed the "browse for project location" dialog without accepting the result (the Project location remains "C:\matt\..."), then the crash occurs. 

Does that match your experience? 

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

i did not dismiss it, it just crashes, I can upload a new video if you want, it just bluntly crashes and the app drops, I client on browse project location (work drive) and it crashes, will upload a new video for you

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Bruce, new video uploaded, I created a New work folder, to show you, but any other folder , other than the user name folder (Which I never use) crashes

https://vimeo.com/855189895?share=copy

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Helpful, thanks! 
[testing further]

Votes

Translate

Translate

Report

Report
Participant ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Simply opening a project

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 16, 2023 Aug 16, 2023

Copy link to clipboard

Copied

Much appreciated !

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 17, 2023 Aug 17, 2023

Copy link to clipboard

Copied

I downloaded the 8/17 build and the problem still persists. I tried creating a new project and it crashed after I said ok. I'm gonna try to trash preferences and see if that the problem still persists

Votes

Translate

Translate

Report

Report
Community Expert ,
Aug 17, 2023 Aug 17, 2023

Copy link to clipboard

Copied

LATEST

Update: trashing preferences allowed me to create a new project and open it. Premiere seems to crash the minute I use either a custom or shipped workspace (Text Based Editing, Essentials etc.)

Votes

Translate

Translate

Report

Report
Resources