Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Build for 8/16/23 is instantly crashing on project open

Community Expert ,
Aug 16, 2023 Aug 16, 2023

I'm not sure why this is happening but I've had 5 crashes on today's build (8/16/23) in the last hour upon opening a project that is created for Premiere 24. I'll run through the troubleshooting steps and all but I just wanted to get this out there in case others were experiencing the same thing.

Bug Unresolved
TOPICS
Bug , Crash
426
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
11 Comments
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

What are you doing in PPro, when the crashes occur? 

Translate
Report
Participant ,
Aug 16, 2023 Aug 16, 2023

Same here, just try to create a new project of a different folder than the default will instantly crash PP, I cannot revert to the previous 24 version, only 23.6 which does not open the new project files, solution ASAP please? are these uploads tested at all before uploading?

Translate
Report
Participant ,
Aug 16, 2023 Aug 16, 2023
Translate
Report
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

Thanks; looks like 

1. Launch PPro
2. New Project
3. Browse for Project location
4. Select a OneDrive sync directory...

I can't tell what happens next; from the video, it appears that you dismissed the "browse for project location" dialog without accepting the result (the Project location remains "C:\matt\..."), then the crash occurs. 

Does that match your experience? 

Translate
Report
Participant ,
Aug 16, 2023 Aug 16, 2023

i did not dismiss it, it just crashes, I can upload a new video if you want, it just bluntly crashes and the app drops, I client on browse project location (work drive) and it crashes, will upload a new video for you

Translate
Report
Participant ,
Aug 16, 2023 Aug 16, 2023

Bruce, new video uploaded, I created a New work folder, to show you, but any other folder , other than the user name folder (Which I never use) crashes

https://vimeo.com/855189895?share=copy

Translate
Report
Adobe Employee ,
Aug 16, 2023 Aug 16, 2023

Helpful, thanks! 
[testing further]

Translate
Report
Participant ,
Aug 16, 2023 Aug 16, 2023

Simply opening a project

Translate
Report
Participant ,
Aug 16, 2023 Aug 16, 2023

Much appreciated !

Translate
Report
Community Expert ,
Aug 17, 2023 Aug 17, 2023

I downloaded the 8/17 build and the problem still persists. I tried creating a new project and it crashed after I said ok. I'm gonna try to trash preferences and see if that the problem still persists

Translate
Report
Community Expert ,
Aug 17, 2023 Aug 17, 2023
LATEST

Update: trashing preferences allowed me to create a new project and open it. Premiere seems to crash the minute I use either a custom or shipped workspace (Text Based Editing, Essentials etc.)

Translate
Report