• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
2

Can't install Premiere Pro Beta on a Macbook Pro with an M2 chip

Community Beginner ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

I am able to install the Premiere Beta on my iMac running OS 13.6 (ventura), but when I launch Creative Cloud on my Macbook Pro with an M2 chip - running the same OS on the same version of Creative Cloud as the iMac - there is no option to download the Premiere Beta version.

Bug Unresolved
TOPICS
Bug

Views

298

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
3 Comments
Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

Copy link to clipboard

Copied

Bizarre! Confirming: You are signed into Creative Cloud with the same user account?

Votes

Translate

Translate

Report

Report
New Here ,
Nov 01, 2023 Nov 01, 2023

Copy link to clipboard

Copied

Same here and logged into CC

Votes

Translate

Translate

Report

Report
New Here ,
Feb 11, 2024 Feb 11, 2024

Copy link to clipboard

Copied

LATEST

I am unsure if this will help, but I had the same issue and this resolved it.

On the new payment method form, it was displaying the international version of my phone number (eg with my country code). As soon as I changed it to the local version it allowed me to update the payment method. It didn't flag that it was an issue, so it was just dumb luck that I tried updating that...

Votes

Translate

Translate

Report

Report
Resources