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Captions Not Turning On In Export

Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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The captions are not turning on when going into export my edited video. I edited a video 2 days ago and it was working fine, with the most recent update, it will not toggle on. 

Bug Unresolved
TOPICS
Bug , Error

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5 Comments
Community Expert ,
Oct 09, 2023 Oct 09, 2023

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@Ms. MJ,

 

Working for me on Win10 in 24.1.0 Build 48.

 

H.264 export set to burn in Subtitle format.

 

See my post here for how to file Beta bug reports:

https://community.adobe.com/t5/premiere-pro-beta-discussions/edit-captions/m-p/14107660#M8034

 

Stan

 

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Thank you Stan! It wasn't working for me with Mac Mini M2 Pro, macOS Sonoma 14.0. It's working fine now. I appreciate you sharing regarding submitting bugs, but that's exactly what I did to submit this bug and any other bug I've submitted. It takes you to the community page. Have a great evening! 

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Thanks for the feedback, and I'm glad it is working now. The "Report a bug" should prompt you for the system info and then take you to a Post page where you can check bug or discussion. You do have to Ctrl+V to paste the system info.

 

"Visit the community" takes you to the plain PR Beta forum. "Request a feature" goes to the main PR forum feature request page. There is no Beta feature request forum, but you can tag any discussion or bug as a feature request.

 

StanJones_0-1697361467248.png

 

Keep on posting!

 

Stan

 

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Community Beginner ,
Oct 15, 2023 Oct 15, 2023

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Thank you Stan! Again, I'm very aware of how to click on a prompt that says "report a bug", which is what I did. Where it took me is where I filled out the information. The only thing I failed to do was copy/paste my system info, because I wasn't really thinking about that at 2-3am when I'm trying to finish a project and wanted to just make sure to report information. I didn't click on "visit the community." I think if you are going to moderate and provide information, discounting my experience with how the system routed me, is probably not the most effective method for solving problems. I also didn't ask for your advice on how to click a button. I go where it takes me, I click on the buttons it tells me to (bug button in this instance), and I add the information that I am experiencing to hopefully help the programmers and engineers generate a better product. I will continue reporting bugs and next time remember to copy and paste after editing for 10 hours straight. 

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Community Expert ,
Oct 15, 2023 Oct 15, 2023

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Thanks for the feedback. My apologies for discounting your experience. My main flaw is being too detailed, lengthy, and oversharing. I was actually assuming the system let you down, and looking for the flaw in the system.

 

I appreciate your being so responsive.

 

Stan

 

 

 

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