Premiere 25.0.0 project constant crashing

[TomSzy]

Hi,

I'm having almost constant crashing with Premiere 25.0.0 Build 25 (and I think 23 and 24). I'm on a mac (Apple M2 Ultra 64gb ram, sonoma 14.6.1).

At this point, I think it's just one project, but I'm working under a deadline, so I really need it to start behaving.

- It's all across several different sequences

- Tried turning on and off assets and effects

- Tried copying assets into a fresh sequence

- Restarted

- Ran updates

- Created proxies and tried with those

- rendered audio into fresh files

- created brand new project and copy/pasted into that

Assets in the project:

- video from Canon R5C

- video from iPhone

- music from universalproductionmusic

- images from adobe stock images

[Bruce Bullis]

Hi Tom,

Sounds rough! I see no crash reports from your email address...? Those can provide useful info, so please send.

Something else to try (which should invoke a different code path, than does copy and pasting between projects): 

1 Launch PPro

2 New empty project

3 Use Media Browser to browse into the afflicted project, and bring a crash-y sequences into your new project. 

Same behavior? 

It may also be interesting to (in a backup copy of the afflicted project) delete entire sequences, and/or types of media, and see whether the problems continue.

[TomSzy]

Howdy Bruce!

It never made it as far as giving me a crash report option, just blinked out of existence Infinity War style.

Good idea trying media browser. Wouldn't you know it, some time this afternoon it started cooperating more, and just when I thought the fluke was over, it happened one more time. But now I can't re-create it.

Not sure if it'll help, but I had it generate a log: AdobeLogs_20240819_160905_324-mac-GS.zxp

At some point I sort of tried the delete pieces I didn't need, or offline them, and I feel like that didn't really fix it, since the project now that I'm almost done with it, still includes all of the pieces it had when it was crashy.

It was really peppy though. Didn't slow down at all, didn't freeze at all, just zipping along and then poof! I know sometimes when it's working really hard and slowing down, I just anticipate a crash, but not this time.

If it happens again, I'll immediately save a copy of the problem child to tinker with later, but since this project is just about done, it may be a moot point. Maybe the log can help if anyone else is having issues?

BTW, the changes in Properties / Effects controls - seems a little like a work in progress, but I like the direction!

Thanks!

Tom

[Bruce Bullis]

> It never made it as far as giving me a crash report option, just blinked out of existence Infinity War style.

Ooh, the Quick Exit™ feature! 

>...But now I can't re-create it.

Um...good? 🙂

> Not sure if it'll help, but I had it generate a log: AdobeLogs_20240819_160905_324-mac-GS.zxp

Sure, send it over! 

> BTW, the changes in Properties / Effects controls - seems a little like a work in progress, but I like the direction!

Cool, I'll share that with those working on it. 

[phill3709376]

Having the same issue - Ive opened new sequence and imported sequence, I've imported a sequence into an entirely new project- same issue. Opened a new project and imported new footage (not related to old project) and same issue - the moment I touch a clip - FLASH into nothing. 

I'm reinstalling it now. 

[phill3709376]

Reinstall didn't work either. can't go backwards to old version bc... says can't do it. 

[TomSzy]

That's really frustrating!

I had a ton of problems on one project, then the next one worked flawlessly, and now, on this new project I just started today, it's back.

So, now having updated Premiere Pro Beta a few times since then, I went back to that troubled project and poked around, and it still did the same thing. I'm pretty sure that there was some kind of asset that was causing it, but it was a huge project and I didn't have the time to narrow it down to what was causing it. If you don't have a lot of media, maybe give that a try?

Or maybe even it was what I did with those assets, like adding a filter, re-sizing, etc. , and that I by coincidence, didn't do with the next project after that?

***On the new project, I opened production, made a new project, made a bin for my video to go into, dragged in two folders with iphone video in them (.mov), made a new sequence (1920x1080, 29.97), dragged the videos onto the timeline.

- To crash it, I just single clicked on the first clip. I've clicked on other clips, and they also crash it. These have nothing done to them. I can zoom in and scroll on the timeline fine, and I can play the video fine as well.

I used the Log Collector app and it made two files today:

- AdobeLogs_20240903_124553_322-mac-GS

- AdobeLogs_20240903_152330_785-mac-GS

For the awesome sleuths at Adobe, what else would you like to know to help us figure this one out? I can now easily reproduce it with the brand new project which doesn't have much in it.

(the project I worked on this weekend was 100% iphone video, and I edited a ton of it and never had a hiccup, so I honestly thought it was over or it was just that bad project)

Thanks!