"Missing asset: black video" when exporting to AME

Report · Jul 18, 2024

Ugh. I've had this stupid error a few times (on the same project). I have a very simple 4K edit in PPro. It has one bit of "black video" (created using New Item > Black Video) and whenever I export via AME, it warns me of a "missing asset", and that missing asset is the "black video". Obviously I can't "relink" this black video, because it has no source - the Media File path (as you'd expect) in the project panel is blank. And it plays back perfectly in PPro anyway, so it is not in fact missing. If I export it (via AME) anyway, instead of being a bit of black video, it does indeed show the red "media offline" thing. What a stupid bug!

I then deleted the black video from my timeline and the black video from my project, created a brand new bit of black video, slotted it into the timeline and exported again from AME....same "offline" result. I then exported directly from PPro, and it exported perfectly.

I'm on the latest PPro beta and AME beta, but this error also occurred a couple of weeks ago; I update my CC apps daily. I will check if this bug occurs in the release versions of PPro and AME if I get the time.

Windows 10

128GB RAM, 24GB VRAM

PPro beta 24.6.0 x63

AME beta 24.6 x57

Report · Jul 19, 2024

Hi @hellopaul4 ,

Sorry for the problem. I just tried, but couldn't reproduce it in the latest Beta builds. Can you please share a screenrecording of the issue ? just want to ensure I am not doing anything different.

Thanks,
Mayjain

Report · Jul 30, 2024

Here's a screen recording showing it in action:

https://vimeo.com/992166303/12138af3b4?share=copy

Basically, I have some black video in the timeline, export that sequence via AME, and AME can't find that black video and shows a missing media slate instead. Ugh.

If I use the release version of PPro (24.5.0 Build 57) and AME (24.5 Build 50), it works perfectly! The error cropped up (in the beta builds) a few versions ago - I update my CC apps every day, so I'm not on the same beta version as I was when I first reported the bug, and the bug is still there in the latest beta versions. The bug only appears if I export through AME - if I export directly from PPro (any version), it works fine.

Report · Aug 03, 2024

Hello Paul,

You're not alone. I'm not sure if this is fixed in a future release.

The build I'm running is 24.6.0.075 (2024.07.22)

Media Encoder Build is 24.6.0.065 (2024.07.22)

I'm on OSX Sonoma 14.5.

I'm experiencing the same issue on a project I've been working on again over the last two days. Very frustrating as the Black Video is not an actual "Asset you can Relink".

In Media Encoder (Public Beta), it throws the following message:

Sure enough, it encodes an ugly Red Media Offline Graphic, instead of a black Fade Out over a complex set of layers, (which is all I was using the Black Video Asset for). I guess a workaround could be to generate a Photoshop File of a Black Background, but that seems like a lot of additional work for something that is built into the Application.

Using the release version of Premiere Pro 24.5 (release build 57), and Media Encoder 24.5 (Build 50), appear to work without error. They don't see a Black Video asset as being offline.

Joel
Newmediasoup, LLC

Report · Aug 23, 2024

Hi, I confirm this is happening to me too. Some elements in a project that are either black video, or Graphics templates (like, for instance, Gaming Intro template included in Premiere) don't make it into Media Encoder. They're fine in Premiere, but when sending it to ME they appear as offline.

I've been racking my brains, moving files, re-linking media, clearing cache... all for nothing until I found this post and simply reverted to version 24.5, at which point everything works again!

By the way, reverting to ME v24.5 only doesn't fix it. You have to revert both Premiere and ME to previous versions.

I run on Mac OS 14.6.1

Tried this on two different Macs (M1 and M2) and had the same result.