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UI ITEMS AND PLAYHEAD CAN'T BE SELECTABLE

Explorer ,
Dec 16, 2024 Dec 16, 2024

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After updating to lates beta build 25.2.0(Build 54), Pr pro UI is nomore selectable for some time even if I zoom in and zoom out from timeline. Already reset the app preference from startup (shift click).

Spec

I7 10gen processor

64 GB RAM

RTX 2060OC

 

Bug Unresolved

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2 Comments
Adobe Employee ,
Dec 18, 2024 Dec 18, 2024

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Hi @amal MP,

Thanks for the message. Have you tried any troubleshooting steps? Press Shift at Launch for Reset Options and try those items. That should help. If not, let us know more about your media. You can also try a new sequence or even a new project if the other options aren't working. I hope the advice helps.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Explorer ,
Dec 18, 2024 Dec 18, 2024

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Hi @Kevin-Monahan 

To troubleshoot the issue, I took the following steps:

1. I reset Adobe Premiere Pro's preferences by Shift-clicking the Premiere Pro icon.
2. I deleted the folder contents within "C:\Users\xxxx\Documents\Adobe\Premiere Pro (Beta)".
3. I cleared all media cache and temporary files to ensure a clean slate.
4. I updated my NVIDIA studio driver to the latest version.

 

Regarding the media files, they were shot on a Sony A7M4 (XAVC (XAVC/mp42) and Cannon R6 (mp42 (mp42/avc1/CAEP).

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