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Beta apps category disapear from Creative Cloud Desktop app

Community Beginner ,
Jun 17, 2020 Jun 17, 2020

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Hi,

 

Today I need to install after effects beta and it seem that 'Beta apps' category disapear from Creative Cloud Desktop app.

 

It's strange because i have : Premiere Pro beta 14.3.1.24 (2020-06-16) and Media Encoder beta 14.3.1.21 (2020-06-15) installed and running

I'm on mac with 10.14.6 and creative cloud app 5.1.0.407.

 

Another strange probleme is that i install after effects 17.1.1 with creative cloud app but creative cloud app not see it as installed.

 

How can i recover acces to beta app ? I need dynamic link with after effects

 

regards,

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Today i can update premiere 14.3.1.25 and media encoder 14.3.1.23, but i not see the beta category and can't install AE beta !!

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Well that is unusual, so I'm not sure this will fix it, but the first step is to get your Creative Cloud Desktop app up to date. You mentioned that you have 5.1.0.407, but the latest (at least what I have) is 5.2.0.434.

 

This option under the gear icon in the upper-right corner > General can keep you current:

CoSA_DaveS_1-1592525224577.png

My other question would be about your Adobe ID account: is it a personal or enterprise/school account?

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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Hi,

 

'always keep creative cloud up to date' is checked, I also try to re-install it but it's always 5.1.0.407.

 

I have an entreprise adobe ID account.

 

I just receive the update 14.3.1.26 and 14.3.1.24

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Contributor ,
Jun 19, 2020 Jun 19, 2020

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That's the latest version that I have been able to get too

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Does choosing Help > Check for updates, or signing out of the Creative Cloud desktop and then signing back in, make the "Beta apps" section reappear?

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Community Beginner ,
Jun 18, 2020 Jun 18, 2020

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no, i just try the two but it change nothing

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Hmm, OK... I've asked for additional guidance from the folks on the Creative Cloud desktop app team. We'll loop back here with more info as we receive it.

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Adobe Employee ,
Jun 18, 2020 Jun 18, 2020

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Is it possible you were signed in with a different Adobe ID (non-enterprise) when you installed those Beta apps before?

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Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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normally not because in this case i can't use the app

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Adobe Employee ,
Jun 19, 2020 Jun 19, 2020

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Since you have an enterprise account, ask your administrator if they have changed settings for the account recently. Depending on how it’s configured, the administrator can control updates.

 

BTW, Adobe is closed today in honor of Juneteenth, so further responses may be delayed.

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Community Beginner ,
Jun 23, 2020 Jun 23, 2020

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ok it seem to come from my account after the change from personnal id to federated id.

I way a return from our admin.

regards,

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Community Beginner ,
Jun 19, 2020 Jun 19, 2020

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i thanks a lot, today no update of the creative cloud app 

have you a link to the last one ?

regards,

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