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Captions not showing with new captions workflow in High Quality Playback and GPU Acceleration.

Contributor ,
Nov 10, 2020 Nov 10, 2020

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Steps to reproduce:
    1. Add new captions workflow. Add captions to subtitle track. Change playback quality to High Quality or Paused resolution to full quality. Enable Mercury Playback Engine GPU Acceleration (CUDA) in project settings.
 
Result: Captions do not show in High Quality playback or when paused in Full resolution paused quality. Turn off High Quality playback and the captions appear when playing again. Turn paused resolution to anything but Full and captions will appear when paused. Switch to software renderer and captions will show in High Quality and when paused in full resolution.
Expected: Captions to always show when on a caption clip, no matter software/GPU renderer or quality setting.
 
System info
    Application: Premiere Pro (Beta) v14.7.0.17
    OS: Windows v10.0.19041, RAM: 63.95 GB, CPUs (logical): 12

    GPU: Nvidia GeForce RTX 2080Ti (Studio Driver 456.38)

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correct answers 1 Correct answer

Adobe Employee , Nov 13, 2020 Nov 13, 2020

This GPU issue should now be fixed in Premiere Pro 14.8 Beta build 002, which is available for download in Creative Cloud.

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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Thank you for all the detailed information! We have reproduced this issue and are investigating. 

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Adobe Employee ,
Nov 10, 2020 Nov 10, 2020

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FYI, this appears to be a general issue with GPU on Windows (does not appear to occur on Mac)

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Adobe Employee ,
Nov 13, 2020 Nov 13, 2020

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This GPU issue should now be fixed in Premiere Pro 14.8 Beta build 002, which is available for download in Creative Cloud.

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Contributor ,
Nov 13, 2020 Nov 13, 2020

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Thank you, will try it out! 👍

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