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Not able to do the transcription unable to connect to cloud

New Here ,
May 22, 2021 May 22, 2021

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when i am tring to transcribe the sequence, it say "UNABLE TO CONNECT TO CLOUD SERVICE"

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Adobe Employee ,
May 27, 2021 May 27, 2021

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Hi Pawandeep!

Sorry for that. Do you have access to the early Speech to Text feature? https://helpx.adobe.com/premiere-pro/using/speech-to-text-faq.html

 

Let us know.

Thanks,

Kartika

 

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New Here ,
Jun 08, 2021 Jun 08, 2021

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I am having the same problem--when I try to create a transcription the transcribe button is disabled and I get the same alert: "Unable to connect to cloud service". I have been using the transcription feature for months and it has worked great until today. What's happening?

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New Here ,
Jun 08, 2021 Jun 08, 2021

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Same issue for me - was working fine - but now it is not.

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Mine is now giving me this issue did you guys ever resolve it?

 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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The transcription service is still in essence a beta process. Most of the threads about this are posted in the beta forum. 

 

I believe that some users with this problem were not signed in to the account that was granted access. It didn't make sense to me, since generally, not having access should mean that you will not even see the Transcipt tab. But I would check that.

 

Stan

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New Here ,
Jul 28, 2021 Jul 28, 2021

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As of July 28 this issue is still ongoing. 

signing in and out didn't help. 

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Im having the same issue

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Thank you for your feedback.

 

Which version of Premiere Pro are you using?

 

Speech to Text now has a minimum version requirement of Premiere Pro Beta 22 / Premiere Pro 15.4.

 

Premiere Pro 15.2.0 is no longer supported - the transcribe button will stay grey/disabled.

 

Best regards,

 Alexander

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New Here ,
Jul 30, 2021 Jul 30, 2021

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LATEST

Updating to 15.4.0 did solve the issue. 
Thank you. 

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New Here ,
Jul 30, 2021 Jul 30, 2021

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hi,

at this day i have the same pb (yesteday too) UNABLE TO CONNECT TO CLOUD SERVICE"

i can connect  to creative cloud, all is good

my host is good but not my ping (can't connect)

verson 15.2.0 build 18

all worked fine for 3 months

thanks

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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In order to continue using this feature you have to update to the latest version of Premiere Pro (15.4). The preview on 15.2 has ended with the new release.

 

Best regards,

Alexander 

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