We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
I am having the same problem--when I try to create a transcription the transcribe button is disabled and I get the same alert: "Unable to connect to cloud service". I have been using the transcription feature for months and it has worked great until today. What's happening?
Same issue for me - was working fine - but now it is not.
Mine is now giving me this issue did you guys ever resolve it?
The transcription service is still in essence a beta process. Most of the threads about this are posted in the beta forum.
I believe that some users with this problem were not signed in to the account that was granted access. It didn't make sense to me, since generally, not having access should mean that you will not even see the Transcipt tab. But I would check that.
As of July 28 this issue is still ongoing.
signing in and out didn't help.
Im having the same issue
Thank you for your feedback.
Which version of Premiere Pro are you using?
Speech to Text now has a minimum version requirement of Premiere Pro Beta 22 / Premiere Pro 15.4.
Premiere Pro 15.2.0 is no longer supported - the transcribe button will stay grey/disabled.
Updating to 15.4.0 did solve the issue.
at this day i have the same pb (yesteday too) UNABLE TO CONNECT TO CLOUD SERVICE"
i can connect to creative cloud, all is good
my host is good but not my ping (can't connect)
verson 15.2.0 build 18
all worked fine for 3 months
In order to continue using this feature you have to update to the latest version of Premiere Pro (15.4). The preview on 15.2 has ended with the new release.