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Premiere pro has problem with .TS video files

Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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Hello,

About the last version of Premiere Pro and Premiere Pro beta :

when I try to play .TS video file in them, I have noticed that the image and the sound of the video are not synchronized. 

I have no problem of playing this .TS video file inside VLC player, so I don't understand why Premiere Pro is unable to play it correctly.

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Community Expert ,
Aug 24, 2021 Aug 24, 2021

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I dont think Premiere supports .ts files.

 

On a side note: VLC is a player, Premiere is a NLE.

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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Ok.

So I have tried to use Adobe Media Encoder to convert the TS file.

Media Encoder says me it is possible to convert TS file to MXF file only, so I convert it.

But Premiere Pro is also unable to play correctly MXF file (if I try to play the MXF file in Premiere Pro, I have the same problem : between the image and the sound it is not synchronized).

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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Could you advise me a good converter with professional results, that could convert TS to MP4 ?

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Adobe Media Encoder. 🙂

Can you post a representative .ts file? [My old camera made .ts files, and PPro handled them without issue...]

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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Hi Bruce,

In Adobe Media encoder, I have just tried to convert the TS file to H264, but the result : I have an MP4 file with the same problem : if I play it, the sound and the image are not synchronized.

My TS file is coming from this page : https://www.cnews.fr/emission/2021-08-23/linterview-de-didier-raoult-1118390

I have downloaded this video file (TS in 720 P) on this page with the software "Internet download manager"(https://www.internetdownloadmanager.com/). I can play this TS file in VLC with no problem, but unable to play it correctly in Premiere Pro.

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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My TS file is coming from this page

"That file is not available in my region". Can you post a representative .ts file, somewhere? 


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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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Can you use a VPN in order to download it from the page I have given to you ?

 

I have tried to download the TS file on Creative cloud in order you could download it, and I can see the thumbnail of the TS file, but under it, it is written "OCTET" and I cannot play it, so it is not possible to dowload it on creative cloud.

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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>Can you use a VPN in order to download it from the page I have given to you ?

Okay...could you provide a link to the actual file, instead of a web page?

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Community Expert ,
Aug 24, 2021 Aug 24, 2021

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quote

Okay...could you provide a link to the actual file, instead of a web page?


By @Bruce Bullis

 

If you can download m3u8 this works: https://proxy-036.dc3.dailymotion.com/sec(SR36U2JEgenq7Sr8mbsN2liVsRpm7RyYq6rAvYUVSwyMxIwyAEGVucmtS7...

 

The app i use to download merge the segments to a functional mp4 file so i cannot reproduce the issue with a ts file.

 

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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I have found another link to access to the video : https://www.dailymotion.com/video/x83nrvv

Please tell me if you found a solution to access it by using a VPN ?

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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I tried (using a French VPN); still doesn't work. 

If you can provide a representative .ts file, we'd be happy to pursue the issue further.

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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As creative cloud does not accept TS file, could you indicate me another site that could allow me to download my TS file in order you could download it, and where to send you the download link if I want to send you the download link in private mode ?

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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I have just download my TS file in the creative cloud folder you sent me, but I had an error message at the end of the download, and again I can see the TS file with "OCTET" under it (instead of TS).

Please verify if you received it.

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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Sadly, no. 

 

 

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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Here is a screenshot of the folder you sent me in my creative cloud.

You can see the downloaded TS file, but with "Octet" under it.

 

screenshot0002.jpg

 

Do you have another way to send you the TS file in private mode ?

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Adobe Employee ,
Aug 24, 2021 Aug 24, 2021

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I received the .ts; thanks Pierre!

Yes, sync seems erratic with this file. We're tracking the issue as DVAFM-5250. Confirming: You see this behavior with every .ts file?

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Enthusiast ,
Aug 24, 2021 Aug 24, 2021

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> You see this behavior with every .ts file ?

On this site (https://www.cnews.fr/), I have tried to download other TS files, and yes, the problem is the same.

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Enthusiast ,
Apr 14, 2022 Apr 14, 2022

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@Bruce Bullis 

Hello Bruce,

Always about the problematic TS file you have received the 24th of august 2021.

The 24th of auhust 2021 you said "Sync seems erratic with this file. We are tracking the issue as DVAFM-5250".

 

We are the 14th of April 2022, and with the last version of Premiere Pro Beta I have always the same problem by playing TS file.

Do you think you could fix the issue soon ?

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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No work against DVAFM-5250 has yet been scheduled. Your email address is in the bug; we'll let you know of any updates. 

How was this .ts file produced? Does every .ts file produced in the same way, produce the same results? 

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Enthusiast ,
Apr 14, 2022 Apr 14, 2022

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Hi Bruce,

The TS file I have sent you was downloaded from internet.

Yes, I have the same problem between Premiere Pro Beta and TS files (all TS files), when I try to play TS files with Premiere Pro Beta.

I have noticed that with VLC media player I have no problem of playing TS files.

I hope Premiere Pro Beta will support TS file soon.

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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That support is present in PPro (beta and release), today, for valid .ts files. My old camcorder produces .ts files, and I've used PPro to edit them for ~15 years. 🙂 The file you provided seems to have invalid index information.

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Enthusiast ,
Apr 14, 2022 Apr 14, 2022

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I don't understand why I succeed to play this TS file with no problem in VLC media player and not in PP Beta ?

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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As mentioned, initial investigation points to problems with that specific file.

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