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Transcript issues

Community Beginner ,
Jun 17, 2021 Jun 17, 2021

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Why I Received bad network response... Create Transcrip doesn't work

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Adobe Employee , Jun 22, 2021 Jun 22, 2021
Thank you for reporting this issue. There have been recent changes around the handling of expired trail accounts, where the service now enforces a shorter grace period (in line with the desktop clients). Can you help us which license type you are currently using, to investigate this more? (Trail / Creative Cloud All Apps / Premiere Pro single app) Best regards,  Alexander

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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I'm having the same problem. The Transcribe button is greyed out and a "Bad Network Response" popup shows on hover.

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Community Beginner ,
Jun 22, 2021 Jun 22, 2021

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I deleted my new account and back to my previous suscription because only approved people in the past list from adobe’s this privilege
Good Luck

J

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Thank you for reporting this issue.

 

There have been recent changes around the handling of expired trail accounts, where the service now enforces a shorter grace period (in line with the desktop clients).

 

Can you help us which license type you are currently using, to investigate this more? (Trail / Creative Cloud All Apps / Premiere Pro single app)

 

Best regards,

 Alexander

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Community Beginner ,
Jun 23, 2021 Jun 23, 2021

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I'm on Creative Cloud All Apps. It's now working on about my 5th restart of the beta. Thank you.

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