I'm trying to create a transcript in Premiere Pro and even though I'm authenticated to CC, the dialogue box says it can't connect (see the information icon). Here's a screenshot:
I'm running this release of Premiere Pro
Thanks for any assistance you may be able to provide.
That's something new. Have you tried signing out from the Creative Cloud desktop app and signing back in?
Let us know if it helps.
Yes, I logged out and back in and the problem persisted. I've read some articles about removing host file information and such but I'm struggling to find them on my mac.
I had no entries in my host file. I've restarted my system. Still not able to transcribe 😞
Same issue if I try in premiere Pro beta:
Bump. I contacted Adobe customer support and they've asked me to attempt to bump this issue up. Please help.
Sorry for the delay. Could you try connecting to a different network and see if that helps. You could connect your computer to your phone's hotspot to test.
Let us know how it goes.
Still an issue. I've removed VPN, reinstalled Premiere Pro, and I'm testing with just an audio file.
Still not working.
thank you for reporting this issue. Transcriptions are a preview-feature and not yet open to all Premiere Pro users (15.1, 15.2) - only the most recent Premiere Pro beta build is open to everybody.
From your screenshot it looks like your beta-build does not match the minimum required version.
Was this issue somehow solved? I'm facing the same problem.
Not sure if this was a fluke or not but somehow this worked for me. After I kept getting the error I just hit the create caption track button. Nothing happened but when I went back to the caption tab it let me connect.