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Create Transcript unable to connect to server

New Here ,
Apr 27, 2021 Apr 27, 2021

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I'm trying to create a transcript in Premiere Pro and even though I'm authenticated to CC, the dialogue box says it can't connect (see the information icon).  Here's a screenshot:

goldbergjeffrey_0-1619558703739.png

I'm running this release of Premiere Pro 

 

goldbergjeffrey_1-1619558745962.png

Thanks for any assistance you may be able to provide.

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Adobe Employee ,
Apr 27, 2021 Apr 27, 2021

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Hi goldbergjeffrey,

 

That's something new. Have you tried signing out from the Creative Cloud desktop app and signing back in?

Let us know if it helps.

 

Thanks,

Nishu

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Yes, I logged out and back in and the problem persisted. I've read some articles about removing host file information and such but I'm struggling to find them on my mac.

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New Here ,
Apr 28, 2021 Apr 28, 2021

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I had no entries in my host file. I've restarted my system. Still not able to transcribe 😞

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Same issue if I try in premiere Pro beta:

 

goldbergjeffrey_0-1619612462055.png

 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Attaching log file.

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New Here ,
Apr 29, 2021 Apr 29, 2021

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Bump. I contacted Adobe customer support and they've asked me to attempt to bump this issue up. Please help. 

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi goldbergjeffrey,

 

Sorry for the delay. Could you try connecting to a different network and see if that helps. You could connect your computer to your phone's hotspot to test.

Let us know how it goes.

 

Thanks,

Nishu

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Community Beginner ,
May 01, 2021 May 01, 2021

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Still an issue. I've removed VPN, reinstalled Premiere Pro, and I'm testing with just an audio file.

Still not working.

Jeffrey_Goldberg_0-1619889117921.png

 

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

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Hi Jeffrey,

 

thank you for reporting this issue. Transcriptions are a preview-feature and not yet open to all Premiere Pro users (15.1, 15.2) - only the most recent Premiere Pro beta build is open to everybody.

From your screenshot it looks like your beta-build does not match the minimum required version.

 

Best regards,

 Alexander

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Explorer ,
Jul 27, 2021 Jul 27, 2021

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This issue is still around. Tried all sorts and this is not the beta version at v15.0. 

Amazing until today for whatever reason with no evident fix or reason.

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Community Beginner ,
Jul 07, 2021 Jul 07, 2021

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Hi!

 

Was this issue somehow solved? I'm facing the same problem.

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New Here ,
Jul 21, 2021 Jul 21, 2021

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Not sure if this was a fluke or not but somehow this worked for me. After I kept getting the error I just hit the create caption track button. Nothing happened but when I went back to the caption tab it let me connect.

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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I can't figure out how to fix this issue. This feature was saving me hours of work, and now suddenly I am having the same problem. 😞 

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Adobe Employee ,
Aug 04, 2021 Aug 04, 2021

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Are you also on Premiere Pro 15.4? 

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Community Beginner ,
Aug 04, 2021 Aug 04, 2021

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Actually, I found out that my Premier Pro was not updating. This is what was causing the issue. I followed another post to fix the updating issue, and that fixed the problem for me. Thank you!

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New Here ,
Nov 25, 2021 Nov 25, 2021

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My premiere pro is on latest ver. but I'm facing this same problem. Can you tell me what exactly you did to resolve this issue?

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