is the beta transcription service down?

Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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howdy, I've been part of the beta transcription/captions program.  and, today, when I go to transcribe a sequence...it indicates that it "unable to connect to cloud service."

 

is it a glitch for today, etc, or is this a permanent halt?

 

thanks,

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Bug, Error, Performance, Question

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Explorer ,
Mar 26, 2021 Mar 26, 2021

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Hi !

 

The transcription program is still up and running - please make sure you are still logged into your creative cloud account in the Creative Cloud Desktop App. Signing out and back in will make sure you are fully authenticated.

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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hello, i've done that a few times already.

 

i've checked the Adobe Limited Acess tool; and, the GlobalRoot Sign CA and all the other stuff; but, I'm still unable to get the transcription option

 

below is what the error message looks like.

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Community Beginner ,
Mar 27, 2021 Mar 27, 2021

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just doing a bump! anybody from Adobe here:

I'm not able to get the transcribe button active.

(details are above)


Ty!

 

 

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Participant ,
Apr 01, 2021 Apr 01, 2021

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Hi!

The "Transcribe" button is greyed out. I have my audio input connected. Am I doing something wrong?

I'm using a webcam's microphone.

Thank you!

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Community Beginner ,
May 02, 2021 May 02, 2021

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