Labels colors missing in today's update

Participant ,
Oct 27, 2020

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Label colors seem to be missing despite having that metadata feature enable. I took pictures below to show is happening. Could this have anything to do with having the Enable Captions or new MOGRT feature enabled?

 

[Moderator note: Please drag/drop images directly into the text reply area, do not use the "attach files" option as that requires everyone to download strange files to their computer. I fixed this post for you.]

 

Screen Shot 2020-10-27 at 10.13.30 AM.png

 

Screen Shot 2020-10-27 at 10.14.39 AM.png

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1 Correct Answer

Participant , Nov 16, 2020
kesa98555221 Participant , Nov 16, 2020
I figured it out. I had a project that somehow got corrupted. Label colors returned once I created a new project and everything is functioning properly.

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Adobe Employee ,
Oct 27, 2020

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I'm not seeing this on my system. If you change your project panel to Freeform View, do you see squares on each clip with the label color?

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Participant ,
Oct 27, 2020

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Yes. Neither List View or Icon View show label colorsScreen Shot 2020-10-27 at 2.03.04 PM.png

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Participant ,
Oct 27, 2020

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*Neither list view or icon view show label colors

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Participant ,
Nov 12, 2020

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The new updates for 14.7 don't seem to have fixed the problem. Is there a reason for why this persists?

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Adobe Employee ,
Nov 16, 2020

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I'm not sure what is causing this issue on your system - I'm not seeing anything like this on my end. What operating system and version are you using? Also, could you try resetting your workspace? Go to the menu Window > Workspaces and choose Editing, then Window > Workspaces > Reset to Saved Layout.

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Participant ,
Nov 16, 2020

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I'm on Mojave 10.14.6. I'm gonna try resetting preferences and deleting imported workspaces to see if that fixes the issue.

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Participant ,
Nov 16, 2020

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I figured it out. I had a project that somehow got corrupted. Label colors returned once I created a new project and everything is functioning properly.

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Adobe Employee ,
Nov 17, 2020

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Thank you – in looking into this issue we have a way to make it happen so now we can fix it.

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New Here ,
Nov 18, 2020

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I'm having the same issue - I haven't found a solution yet.

Annie

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Adobe Community Professional ,
Nov 18, 2020

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Confirmed bug: make new project and import old one.

Labels show on new project and freeform view.

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New Here ,
Nov 23, 2020

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It worked, thanks!

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New Here ,
Nov 25, 2020

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Just started experiencing the same issue on Monday. Also random audio waveforms not appearing. Pics included.

 

Screen Shot 2020-11-23 at 12.14.23.pngScreen Shot 2020-11-23 at 12.14.48.pngScreen Shot 2020-11-25 at 10.52.31.pngScreen Shot 2020-11-25 at 10.52.52.pngScreen Shot 2020-11-25 at 10.53.16.png

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Participant ,
Nov 25, 2020

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Create a new project and import your old project into that. Label colors will return. This is the workaround for the beta and public release of 14.6.

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New Here ,
Nov 25, 2020

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Thanks, I have done that, but an actual fix would be better since I had a team project I've been working in for months "went bad". Also, the missing audio waveforms are from a new project.

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Participant ,
Nov 25, 2020

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An actual fix would be much better. I'm not well versed in team projects but that workaround seem to do the job on individual projects and single user Productions. I think it may have something to do with some new code they implemented but I'm not sure what is causing this across the board. Hopefully, it's fixed in the next updates sooner than later.

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New Here ,
Nov 25, 2020

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It's happening across the board, team and standard projects. The missing waveforms is new today, I started experiencing the missing labels Monday. I'm just hoping the Adobe people see this and start a fix. 🙂

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Participant ,
Nov 25, 2020

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I don't seem to be getting missing waveforms. Do you have them enabled in the timeline?

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New Here ,
Nov 25, 2020

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Yes, the pic I posted has 4 multicam sequences in the same sequence. Same cameras, same audio setup, all shot the same day. two sequences have partial waveforms and two have none.

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