Serious error occured

[jannekev80225228]

Hi!

Today, after Premier Pro Beta version required an update, I got 5 times this error during my project:'Sorry a serious error occurred that requires adobe to shut down...'

Can Someone please help me with this?

Grtz Janneke 

[R Neil Haugen]

Giving your system specs and media/workflow information would be a great start ... as in OS/CPU/RAM/GPU, media involved & what created it/where it came from, effects used on that sequence, does it do this in the one project or even if you create a new project with different media.

Neil

[jannekev80225228]

Thanks a lot Neil!

I first tried update mac, and deleted media caches files in premiere pro. Now my project is generating peak files. Didn't tried new project yet. Maybe this will work. 

Grtz Janneke

[jannekev80225228]

Hi Neil,

How and were can I give my system specs and media/workflow information?

[R Neil Haugen]

Just list them in your reply ... for instance, I'm on a 24-Core Ryzen 3960X CPU @3800 Mhz, 128GB of RAM, and a 2080Ti GPU. With Windows 10 version 19041.

My media comes from mostly a BMPCC4K camera in either BRAW and ProRes422 or a Panny GH3 in All-Intra mov.

I use a lot of Lumetri, do a fair amount of resizing, and add audio and b-roll from other sources.

Something like the above ...

Neil

[Keith2Miller]

The same thing has happened to me, so I am VERY interested in this. It happens at the same point in the sequence/timeline each time.

System: 

Version 10.14.6 (18G8022)

Processor 1.7 GHz Intel Core i7

Memory 16GB 2133 MHz LPDDR2

Graphics Intel Iris Grphics 645 1536 MB

Premiere 15,0,0 (Build 41)

[R Neil Haugen]

If you have the same thing happen at a point in a sequence, then clearly your sequence has a problem there. Cut out the 'bad' parts until it works, then rebuild that section.

Neil

[jannekev80225228]

Thanks R Neil!