Serious error occured

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hi!

 

Today, after Premier Pro Beta version required an update, I got 5 times this error during my project:'Sorry a serious error occurred that requires adobe to shut down...'

 

Can Someone please help me with this?

 

Grtz Janneke 

 

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Crash, Error, Feedback, Question

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Giving your system specs and media/workflow information would be a great start ... as in OS/CPU/RAM/GPU, media involved & what created it/where it came from, effects used on that sequence, does it do this in the one project or even if you create a new project with different media.

 

Neil

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Thanks a lot Neil!

 

I first tried update mac, and deleted media caches files in premiere pro. Now my project is generating peak files. Didn't tried new project yet. Maybe this will work. 

 

Grtz Janneke

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New Here ,
Mar 16, 2021 Mar 16, 2021

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Hi Neil,

 

How and were can I give my system specs and media/workflow information?

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Just list them in your reply ... for instance, I'm on a 24-Core Ryzen 3960X CPU @3800 Mhz, 128GB of RAM, and a 2080Ti GPU. With Windows 10 version 19041.

 

My media comes from mostly a BMPCC4K camera in either BRAW and ProRes422 or a Panny GH3 in All-Intra mov.

 

I use a lot of Lumetri, do a fair amount of resizing, and add audio and b-roll from other sources.

 

Something like the above ...

 

Neil

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New Here ,
Apr 08, 2021 Apr 08, 2021

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The same thing has happened to me, so I am VERY interested in this. It happens at the same point in the sequence/timeline each time.

System: 

Version 10.14.6 (18G8022)

Processor 1.7 GHz Intel Core i7

Memory 16GB 2133 MHz LPDDR2

Graphics Intel Iris Grphics 645 1536 MB

 

Premiere 15,0,0 (Build 41)

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Adobe Community Professional ,
Apr 08, 2021 Apr 08, 2021

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If you have the same thing happen at a point in a sequence, then clearly your sequence has a problem there. Cut out the 'bad' parts until it works, then rebuild that section.

 

Neil

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Thanks R Neil!

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