Subtitling not working

New Here ,
May 13, 2021 May 13, 2021

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Hi, hope someone out there can help. PP transcription service not working for me any more - I get a can't connect to cloud error, so it's back to manual input. Anyone else have this issue? Many thanks, MarkWhatsApp Image 2021-05-13 at 7.10.31 PM.jpeg

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Ciaran,

Sorry. This feature is still in beta. Let me move your question to the beta forum then.

 

Thanks,
Kevin

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New Here ,
May 13, 2021 May 13, 2021

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Thanks Kevin - hopefully a solution too! all the best, Mark

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Contributor ,
May 14, 2021 May 14, 2021

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With Premiere closed, have you tried logging out of your creative cloud account and logging back in?

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New Here ,
May 16, 2021 May 16, 2021

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Hi Andy,

tried that, but no joy. Just wondering if it's a firewall issue...

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Contributor ,
May 16, 2021 May 16, 2021

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Hi @Ciaran5C0B 

 

If you have an IT dept. give them this link to make sure your firewall has all needed white listed adobe sites:

 

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

Have them download the text file on the page and compare to firewall rules already deployed vs. new ones assigned.

 

Andy

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Adobe Community Professional ,
May 16, 2021 May 16, 2021

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Signing out/in has worked sometimes.

 

Be sure you are using the same email/account that was granted access to the speech to text. That has been the issue with more than one user experiencing this error.

 

Stan

 

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