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I can't select the acceleration option and it is stuck with software only. It's my first time encountering this problem. Any help would be appreciated.
I'm trying my best superpowers to divine what hardware you are running, but you modem must be out cause I'm not getting any data back...
Adobe Premiere Version 23.2, AMD Ryzen 5 3500U with Radeon Vega Mobile Gfx is the processor
@RjL190365 Maybe he'll have some idea
I don't know if this is right for you, but you might want to have a look.
Have you ever updated the graphics driver? Premiere Pro is very picky about the age of the graphics driver that's installed in your system.
Also, it may be that your integrated (not discrete) Radeon Vega graphics does not have enough processing units to enable GPU acceleration at all. Plus, Premiere Pro historically performs relatively poorly on anything that's equipped with even a discrete AMD GPU (where there are issues between Adobe's implementation of OpenCL support and that of AMD).
Worst of all, you will not be able to use hardware encoding at all because to my knowledge none of AMD's APUs have a hardware H.264/HEVC encoder at all.