• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe 2023 : crackles in the sound when using my external sound card

New Here ,
Apr 01, 2023 Apr 01, 2023

Copy link to clipboard



I am contacting you following a problem with my Adobe Premiere Pro 23.2.0. I am using windows 11 pro.

I have crackles in the sound when using my "Focusrite 8i6" external sound card. (I use its headphone output)

I do not encounter this problem on other applications apart from Adobe, ex: Davinci Resolve, Google Chrome, Video Games, VLC.

The problem does not occur if I use the sound card from my motherboard.


I don't know what to do anymore... here is what I already tried before writing to you:

- Update PC drivers

- Disabled the microphone device

- Increase the buffer and adjust the sample rate to the media

- Uninstall windows files, reinstall them then update again

- Update external sound card driver

- Change Helmet

- Use Proxies

- Allocate more ram to premiere pro


I contacted windows and focusrite support and no one has been able to find a solution to this problem yet. Maybe it's my motherboard? it is a card in SSI-EEB format.


Here is my config

Processor: Threadripper pro 16 core, 32 tread

Motherboard: Asus Pro WRX80E SAGE WiFi

Graphics card: Suprim X 3070

RAM: 64 GB 3200 MHz

Main Hard Drive: PCIe 4.0 1 TB (windows 11 + software)

Secondary Hard Drive: PCIe 3.0 4 TB (files)


Thanks to anyone who helps me find a solution.

Good day to you.

Bug Unresolved
Editing and playback , Performance or Stability , Sound






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation