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Adobe Premiere and After Effects freezes/crashes everytime I try to open preferences.

Community Beginner ,
Oct 29, 2023 Oct 29, 2023

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I need to change my preferences inside After Effects and Premiere Pro, but for some reason the screen freezes indefinitely and I have to force quit it. My PC is a Windows 10 machine. I have tried this on:
Adobe Premiere V 2024, 2023, 2022, 2021

Adobe After Effects V 2024, 2023, 2022

The same behavior is present in all of those versions. Media Encoder does not have this glitch though. I have no idea how to fix this glitch, I have searched through multiple forums/discussions and so far none of them have helped me fixed it. The following is what I have tried so far:

 

Uninstall/reinstall application
Try other versions

Deleted cache and old preference files

Reset preferences/settings to default

Updated Graphics Card

Updated MSI Motherboard
Changed Audio hardware

I genuinely have no idea why this bug is present. Unfortunately I have yet to find a solution to this problem.

Bug Unresolved
TOPICS
Computer configuration , Performance or Stability

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