• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe Premiere and After Effects freezes/crashes everytime I try to open preferences.

Community Beginner ,
Oct 29, 2023 Oct 29, 2023

Copy link to clipboard


I need to change my preferences inside After Effects and Premiere Pro, but for some reason the screen freezes indefinitely and I have to force quit it. My PC is a Windows 10 machine. I have tried this on:
Adobe Premiere V 2024, 2023, 2022, 2021

Adobe After Effects V 2024, 2023, 2022

The same behavior is present in all of those versions. Media Encoder does not have this glitch though. I have no idea how to fix this glitch, I have searched through multiple forums/discussions and so far none of them have helped me fixed it. The following is what I have tried so far:


Uninstall/reinstall application
Try other versions

Deleted cache and old preference files

Reset preferences/settings to default

Updated Graphics Card

Updated MSI Motherboard
Changed Audio hardware

I genuinely have no idea why this bug is present. Unfortunately I have yet to find a solution to this problem.

Bug Unresolved
Computer configuration , Performance or Stability






Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation