• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Bug export ?

Community Beginner ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

Hello,

what is this bug in premiere pro 25? It shows me 3 hours to export a 4GB file in 1080P! I've never had that before. It's the same computer, I always work on the same type of file. Usually it takes me 30 minutes. There is no additional effect.

Bug Needs More Info
TOPICS
Export

Views

119

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jan 22, 2025 Jan 22, 2025

Hi @pascal367053547r1q and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian

Status Needs More Info

Votes

Translate

Translate
4 Comments
LEGEND ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

What's your hardware? What's the media on the sequence? And exporting to what format/codec?

 

Without information, guessing at your problem is useless.

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

Hi @pascal367053547r1q and welcome to the Premiere Pro Forum community.  Thank you for taking your time to file a bug report. We would like to help figure this out with you. The team just needs a little more information to begin troubleshooting. If you could just jump to the link here  How do I write a bug report and follow the steps to providing more information about your bug, we will gladly take a look.

Thank you

Ian

Status Needs More Info

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

I'm happy to give you the information about my PC but I export every week with the same computer and I've never had so much waiting time even with larger files. I doubt that the problem comes from that. I always use the same export settings: 1080p H264. My video clips are in the same format.

My computer has 64GB of Memory, Windows 11, AMD Ryzen 7 3700X 8-Core Processor 3.60 GHz

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jan 22, 2025 Jan 22, 2025

Copy link to clipboard

Copied

LATEST

Hi @pascal367053547r1q,

Thanks for the reply. It is always helpful to have the specs on your computer and the media you are editing so that the developers can "reproduce" your problem, and then either try to debug or fix the issue. In your case, it does sound your workflow or computer configuration may have changed since you last exported. That might be related to an update with your OS or a GPU driver. Have you installed any new updates related to those things lately? Have you updated Premiere Pro? Let the team know. I hope we can assist you. Sorry for any trouble.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Votes

Translate

Translate

Report

Report