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1

Can't Import 360 .INSV Video Files on Mac OS 15 Sequoia

Community Beginner ,
Feb 11, 2025 Feb 11, 2025

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I've tested this bug on three different mac computers. We can't get Premiere Pro (various different versions, from oldest 24.0 to newest 25.1) to recognize/import 360 video files. When we go to import the files, the folder where the 360 video files are stored, appears empty. This is true of both insta360 X3 files and X4 files.

It's a huge time and energy cost to have to downgrade contractors computers to previous MAC OS versions. I don't know if the bug is on Premiere Pro or Mac OS Sequoia. Really hoping for a resolution soon so I can continue working with new contractors who are on Sequoia.

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Import and ingest , Interoperability or 3rd party tools , Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , Feb 11, 2025 Feb 11, 2025

It sounds as though you don't have the Insta360 plugins installed...?

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Adobe Employee ,
Feb 11, 2025 Feb 11, 2025

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It sounds as though you don't have the Insta360 plugins installed...?

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Community Beginner ,
Feb 11, 2025 Feb 11, 2025

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Thanks for your reply! I have the plug-in installed. But even if I didn't, it should still recognize the 360 files and play them in the distorted way. The plug-in just allows the footage to be viewed correctly, and able to be manipulated. 

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Adobe Employee ,
Feb 11, 2025 Feb 11, 2025

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Makes sense; could you send us one such file? [I DM'd you my email address]

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