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Can't watch tutorials

2 Votes
Community Beginner ,
Nov 21, 2022 Nov 21, 2022

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When I try to open the tutorial portion on Premiere, its telling me the scratch disk is unavailable. I have reinstalled Premiere several times and I'm definitely connected to the internet. Is there a problem?

Bug Unresolved
TOPICS
Crash , Error or problem

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13 Comments
New Here ,
Aug 11, 2022 Aug 11, 2022

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Premiere Pro tutorials couldn't be retrieved error message.  It says to please check your internet connection but my internet is working fine.  Any good troubleshooting steps? 

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Community Beginner ,
Aug 11, 2022 Aug 11, 2022

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I am having the same issue.  I also get a "scratch disk error".  I was at an Adobe workshop with an Adobe trainer.  After the workshop, I asked him about it and he tried to pull them up on his laptop and he received the same errors.  He said he would find out what the issue was and let me when it would be fixed.  That was over a week ago and I have not received a response.  I emailed two other Adobe employees today.  Hopefully, they will reply or someone will see this thread and help find a solution.

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Explorer ,
Sep 06, 2022 Sep 06, 2022

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I'm having the same issue. I'm on PP v22.5.0, MacOS 22.4

The tutorials show up just fine on PP v22.0

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Explorer ,
Sep 06, 2022 Sep 06, 2022

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(I just spent 2 hours on the phone 2 different agents on Adobe tech support, they had no idea how to fix this, and had me several nonsensical "troubleshooting" steps.

Does anyone know how to get knowledgable tech support at Adobe?

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Explorer ,
Sep 15, 2022 Sep 15, 2022

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I am getting these issues too, the scratch disk is set to the Documents folder now thinking the external drive was an issue. In-app tutorials not working are annoying

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Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

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Hi all, Can someone please tell me how you're getting to the Learn Panel?

  • Clicking a link on the Home screen?
  • Clicking a thumbnail on the Learn screen?
  • It occurs when you open a project?

It's a hard thing to debug, and usually happens when an asset link is broken, but I just checked and all assets are live.

Please let me know and I'll try to help

Randy Nielsen

Content Operations Manager

Adobe 

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Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

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Hi Nxendio,

Sorry for the problem. Can you provide more details for the developers?

Use the template below to provide us with information: 

  • Issue - A short description of the problem. 
  • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
  • Operating system - Windows or macOS, and which version of those operating systems?
  • Steps to reproduce - The steps we should follow to show us the issue you are seeing. 
  • Expected result - What should have happened after the last step?
  • Actual result -  What did happen after the previous step? 

 

Optional but helpful: upload media and (or) project files, screenshots, or screen recordings demonstrating the issue. 

 

Thanks.
Kevin

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Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

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Hi Nxendio,

We have yet to hear back from you with more info. Are you still having this issue? If so, can you verify the version of Premiere Pro you're running? Can you tell us about your computer and the OS?

 

Thanks,
Kevin

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New Here ,
Dec 04, 2022 Dec 04, 2022

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For Me "All in-app tutorials" on the learn screen do not funtion

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New Here ,
Dec 04, 2022 Dec 04, 2022

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When I click any of the "All in-app tutorials" I get this

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Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

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Please upvote.

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New Here ,
Dec 04, 2022 Dec 04, 2022

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  • Adobe Premiere Pro version number:  23.0 and 22.6.2
  • Operating system : macOS Big Sur 11.7.1

 

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Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

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LATEST

Thanks for the info.

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