• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Can't watch tutorials

4 Votes
Community Beginner ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

When I try to open the tutorial portion on Premiere, its telling me the scratch disk is unavailable. I have reinstalled Premiere several times and I'm definitely connected to the internet. Is there a problem?

Bug Unresolved

Views

574

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
33 Comments
New Here ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

Premiere Pro tutorials couldn't be retrieved error message.  It says to please check your internet connection but my internet is working fine.  Any good troubleshooting steps? 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 11, 2022 Aug 11, 2022

Copy link to clipboard

Copied

I am having the same issue.  I also get a "scratch disk error".  I was at an Adobe workshop with an Adobe trainer.  After the workshop, I asked him about it and he tried to pull them up on his laptop and he received the same errors.  He said he would find out what the issue was and let me when it would be fixed.  That was over a week ago and I have not received a response.  I emailed two other Adobe employees today.  Hopefully, they will reply or someone will see this thread and help find a solution.

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 06, 2022 Sep 06, 2022

Copy link to clipboard

Copied

I'm having the same issue. I'm on PP v22.5.0, MacOS 22.4

The tutorials show up just fine on PP v22.0

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 06, 2022 Sep 06, 2022

Copy link to clipboard

Copied

(I just spent 2 hours on the phone 2 different agents on Adobe tech support, they had no idea how to fix this, and had me several nonsensical "troubleshooting" steps.

Does anyone know how to get knowledgable tech support at Adobe?

Votes

Translate

Translate

Report

Report
Explorer ,
Sep 15, 2022 Sep 15, 2022

Copy link to clipboard

Copied

I am getting these issues too, the scratch disk is set to the Documents folder now thinking the external drive was an issue. In-app tutorials not working are annoying

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 08, 2022 Nov 08, 2022

Copy link to clipboard

Copied

Hi all, Can someone please tell me how you're getting to the Learn Panel?

  • Clicking a link on the Home screen?
  • Clicking a thumbnail on the Learn screen?
  • It occurs when you open a project?

It's a hard thing to debug, and usually happens when an asset link is broken, but I just checked and all assets are live.

Please let me know and I'll try to help

Randy Nielsen

Content Operations Manager

Adobe 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 21, 2022 Nov 21, 2022

Copy link to clipboard

Copied

Hi Nxendio,

Sorry for the problem. Can you provide more details for the developers?

Use the template below to provide us with information: 

  • Issue - A short description of the problem. 
  • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
  • Operating system - Windows or macOS, and which version of those operating systems?
  • Steps to reproduce - The steps we should follow to show us the issue you are seeing. 
  • Expected result - What should have happened after the last step?
  • Actual result -  What did happen after the previous step? 

 

Optional but helpful: upload media and (or) project files, screenshots, or screen recordings demonstrating the issue. 

 

Thanks.
Kevin

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 28, 2022 Nov 28, 2022

Copy link to clipboard

Copied

Hi Nxendio,

We have yet to hear back from you with more info. Are you still having this issue? If so, can you verify the version of Premiere Pro you're running? Can you tell us about your computer and the OS?

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

For Me "All in-app tutorials" on the learn screen do not funtion

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

When I click any of the "All in-app tutorials" I get this

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Please upvote.

Votes

Translate

Translate

Report

Report
Community Beginner ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

 

  • Adobe Premiere Pro version number:  23.0 and 22.6.2
  • Operating system : macOS Big Sur 11.7.1

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 04, 2022 Dec 04, 2022

Copy link to clipboard

Copied

Thanks for the info.

Votes

Translate

Translate

Report

Report
New Here ,
Dec 10, 2022 Dec 10, 2022

Copy link to clipboard

Copied

I also have the exact same problem with Adobe version 23 and Big Sur 11.7

Votes

Translate

Translate

Report

Report
New Here ,
Dec 10, 2022 Dec 10, 2022

Copy link to clipboard

Copied

Here is my error message.  If you click refresh, it just says the same thing even though my internet is working fine.Screen Shot 2022-12-10 at 5.58.15 AM.png

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 10, 2022 Dec 10, 2022

Copy link to clipboard

Copied

Happy Saturday, Jeremy!

Are you using a version that an enterprise or educational representative installed? Let the team know.

 

Thanks,
Kevin

Votes

Translate

Translate

Report

Report
New Here ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

Screenshot 2022-12-11 at 17.22.28.png

I'm pretty sure that my internet connection works well. The tutorial still cannot be loaded though I keep refreshing.

My device is macbook pro 2021 16' with M1 pro chip inside, system version is ventura 13.0.1 

Premiere pro is the latest version: 23.1

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

Moved to the Premiere Pro forum from Using the Community

 

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

at google enter

 

site:adobe.com adobe premiere tutorials can't be loaded connection error

 

to follow the several active threads reporting this issue.

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

Tried reinstall?

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

(@Ann Bens you tried to help on one of those threads.)

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

I dont see any threads and I hardly ever search these forums.

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

There is nothing in that thread to help out.

Besides I know there no ready made solution for this error.

Votes

Translate

Translate

Report

Report
Community Expert ,
Dec 11, 2022 Dec 11, 2022

Copy link to clipboard

Copied

i don't know about there being no fix.  check the 3rd thread where it's reportedly fixed (in the probably current version).

Votes

Translate

Translate

Report

Report