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Captions and Graphics Workspace Random Crashes

Participant ,
Nov 07, 2023 Nov 07, 2023

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I'm having a recurring error where on occasion (doesn't always happen) when I click on the Captions and Grahpics workspace it will crash the entire project. It's become consistent enough where I'm used to it but I have no idea the underlying cause.

Bug Unresolved
TOPICS
User experience or interface

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4 Comments
Community Expert ,
Nov 07, 2023 Nov 07, 2023

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That's a tough problem to sort.

 

I assume this is the regular C&G workspace and not a custom one you have saved with changes. When the problem occurs, are there ANY changes in the workspace? For example, have you closed any other panel, etc.

 

I cannot create your error, but see this bug report:

https://community.adobe.com/t5/premiere-pro-beta-bugs/text-panel-issue-crashes-pr-23-2-23-6-24-0-bet...

 

I tried to get a crash by switching to another workspace, undocking and closing the text panel, then switching to the C&G workspace. But it opens the text panel and does not crash.

 

Are there C&G relevant issues in the project - transcriptions/captions etc. Screenshots might help.

 

I would do a screen recording and do the sorts of actions you think might reveal the error.

 

Stan

 

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Participant ,
Nov 08, 2023 Nov 08, 2023

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I think it's more often after transcription has been completed or if there
is a text layer I'm selecting to edit.

It happens a bit haphazardly so not sure I could re-create on the fly. And
it happens so fast screenshot would just capture the error window after its
closed.

If it happens again I'll try and capture more details for sure.

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Participant ,
Nov 09, 2023 Nov 09, 2023

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Update: it happened again today! But this time with a new project and simply clicking on the Color workspace.Screenshot 2023-11-09 at 8.28.25 AM.png

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Community Expert ,
Nov 09, 2023 Nov 09, 2023

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Thanks for reporting!

 

When you get that crash report option, complete it and give them your email.

 

First, while uncommon, I have been contacted by a staff member asking a question about the report.

 

Second, a staff member here in the forum who looks into this can match up your report via the email address. This can be very valuable for troubleshooting.

 

Stan

 

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