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Captions toggle is grayed out/unavailable on export

Participant ,
Aug 25, 2023 Aug 25, 2023

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*Edited to add screen recording of issue and update workflow.

Issue: Captions toggle is grayed out in Export window and only appears after full Premiere Pro reboot. I've been editing a project and when I go to the Export window and select a preset (one that specifically has Captions turned on for exporting), the Captions toggle is grayed out and will not allow me to select for export. In order to get the Export window/export preset to refresh, I have to quit and restart Premiere. At first I could restart Premiere and the Captions toggle would be useable, but not that solution isn't working. Sometimes the Captions toggle will reactivate when I switch from Export window, back to Edit window, back to Export window. Anyone else experiencing this or have a solution?


Adobe Premiere Pro version number: 23.6
Operating system: macOS Ventura 13.4.1
System Info: Mac Studio, Apple M1 MAx chip, 64GB RAM, 2 TB local hard drive, working on project off of 1 TB Portable SanDisk SSD connected via USB-C

Video format: Video clips used in the sequence are MP4 AAC H.264. The file I'm exporting out is an Apple Pro Res 422 HQ master file. 
Steps to reproduce:

  1. Open your project.
  2. Edit the sequence - trim clips, use Essential Sound panel, transcribe and add captions.
  3. Go to Export window.
  4. Select Apple Pro Res 422 HQ preset.
  5. Captions toggle will appear grayed out and unable to be enabled.
  6. Quit Adobe Premiere Pro.
  7. Reopen same project.
  8. Select sequence and go to Export window.
  9. Select Apple Pro Res 422 HQ preset.
  10. Magically, Captions toggle back in business.

Expected result: The last step should be step number 5, and the Captions toggle should be active and able to be enabled. 
Actual result: Captions toggle is totally grayed out as if it's offline or not able to be applied to this export preset. It requires a complete reboot of Adobe Premiere Pro in order to get the Captions toggle to refresh and be available for use.  And now I'm unable to turn Captions on at all for any export.

Bug Unresolved
TOPICS
Editing and playback , Export , Performance or Stability

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10 Comments
Community Expert ,
Aug 25, 2023 Aug 25, 2023

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@madkatworks,

 

I think I exported prores recently and did not see this. I'll give it another go. A couple of questions.

 

What are you doing in Essential Sound? Anything other than labeling it as dialogue?

 

How are you transcribing? Source or Static/sequence?

 

What type of caption track are you creating, Subtitle?

 

Stan

 

 

 

 

 

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Community Expert ,
Aug 26, 2023 Aug 26, 2023

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Note that ProRes 422 HQ has two presets: one is "Apple ProRes MXF OP1a" and one is "Quicktime." I tried both.

 

I have PR Beta 24.0.0.40 open at the moment and that his what I tested. Also, I am Win10.

 

The Caption selection is greyed out because it is off. But it is enabled, so that if I click it, it turns on and all options are available (burn in, sidecar, embed).

 

Look forward to your answers to my questions.

 

Stan

 

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Participant ,
Aug 29, 2023 Aug 29, 2023

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@Stan Jones  yes, it was a Subtitle track, transcribed from my Sequence. I had one track labeled as Music in Essential Sound. However, all of these are the same things I've been doing on all the previous videos for this monthly series, and I never ran into this issue.

 

What I did do differently this time was I had unchecked "Restore open sequences when opening projects" under the Timeline settings. There was no critical reason I turned off this setting, I just had been opening multiple projects at one time and was getting confused about which sequence went with which project. Anyways, I went back and turned that setting back on, and voila! The Export bug is now gone. What the heck. How? Why? Gah.

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Participant ,
Aug 30, 2023 Aug 30, 2023

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@Stan Jones   actually, I spoke to soon. The bug persists. I have to keep rebooting Premiere in order to get the Captions toggle to eventually be clickable. And as of right now, even a reboot is not working to fix it.

 

When I said that the Caption toggle is grayed out, what I mean is that it is unable to be clicked at all. It's not just that it is disabled. It's that it's unavailable.

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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That is frustrating.

 

Can you test by closing PR, open and create a new simple test project, import one clip with video and a single audio track, add to a sequence and transcribe, create captions, and export as you have been doing. Is this Caption toggle available?

 

@Alexander Riss Any thoughts?

 

Stan

 

 

 

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Participant ,
Sep 05, 2023 Sep 05, 2023

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@Stan Jones, Okay, so now it seems that once I go into the Export window and select my preset, I need to click back over to the Edit window, then back into the Export window as a way to "refresh" it almost. Only then does the Captions toggle reset and turn back on. Quite the run-around.

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Community Beginner ,
Dec 05, 2023 Dec 05, 2023

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I am having this exact same issue. Did you ever get a working solution?

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Participant ,
Dec 07, 2023 Dec 07, 2023

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Eventually, it fixed itself I think. But before it did, what worked for me was to click over to the Export window, select the export preset and whatever, then click BACK to the Edit window, then click right back to the Export window. That sequence of back-and-forth clicking had some magic that would re-activate the Captions toggle. 

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Community Beginner ,
Dec 20, 2023 Dec 20, 2023

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Going back and forward the export window did not work for me.

What solved it for me was to copy and paste the captions in a new captions track, or copy and paste the complete sequence in a new sequence.  Succes solving this very unpleasant bug!

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New Here ,
Mar 06, 2024 Mar 06, 2024

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I also have the same problem but its only when I try to exports H.265 video. Refrshing used to work but now I need to toggle back and forth between Edit and Export a random amount of times for the Captions settings can be interacted with.

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