• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Cinema Grade Plugin Won't apply changes back into Adobe Premier Pro Timeline

New Here ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

I purchase Cinema Grade Plugin for Color Grading back in beginning of February of this year.  I was excited because of the improved capabilities it provided me to do color grading on my new film.  Well after installing version 158 build I was able to use it.  Then a new update came about mid February, and after installing the update, Cinema grade stopped posting my changes back into my Adobe Premier Timeline.   I currently have version 23.6.5 build 2.   I have been working with the Cinema Grade support since then to figure out why the plugin won't apply my changes back into my timeline.   So the installation and plugin extensions are installing correctly and Cinema Grade can import/fetch my timeline into its software with no issues but when I hit apply it won't apply change back to my timeline.  

I have been given new versions and have tried to uninstall Premiere and reinstall everything and still the same effect.   Cinema Grade product support still does not know why this is happening.  I am running on Windows 10 Pro.   After working with them since February I asked to get a refund but they stated that the 30 day period for a refund has past.   So I have no choice but to get this fixed.  Can anyone help me? 

Bug Investigating
TOPICS
Color

Views

107

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Apr 08, 2024 Apr 08, 2024

Introduce me to whomever you're working with, at Cinema Grade.

Status Investigating

Votes

Translate

Translate
2 Comments
Adobe Employee ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

Introduce me to whomever you're working with, at Cinema Grade.

Status Investigating

Votes

Translate

Translate

Report

Report
New Here ,
Apr 08, 2024 Apr 08, 2024

Copy link to clipboard

Copied

LATEST

I am working directly with Denver the founder.  He has been really helpful in trying to trouble spot this issue with me.  

Votes

Translate

Translate

Report

Report