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CONSTANT crashes on M2 Mac, whenever I use the text tool

Community Beginner ,
Jun 28, 2024 Jun 28, 2024

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Hello!
I'm on my brand spanking new M2 Ultra Mac Mini, and I'm getting CONSTANT crashes; as in, at least 100+ a day. Like every 2-3 minutes. 

I've have tried deleting, scrubbing and reinstalling everything multiple times. 
It seems to occur most frequently whenever I use the text tool, or try to import any kind of media. Sometimes, it will also just crash the moment I try to load up the app. 

PLEASE fix this - I have sent more than 100 reports in, in the hopes that you will fix this bug! It is impossible for me to do my job currently. 

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correct answers 1 Pinned Reply

Adobe Employee , Jun 28, 2024 Jun 28, 2024

That sounds pretty bad.

It's a new machine; I take it you have never seen PPro perform reliably, on the new M2? 

Best approach: Identify specific steps, which reliably crash your system. That would give us a starting point, for further troubleshooting.

I checked; we have received zero crash reports, from the email address you're using for this forum...?



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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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That sounds pretty bad.

It's a new machine; I take it you have never seen PPro perform reliably, on the new M2? 

Best approach: Identify specific steps, which reliably crash your system. That would give us a starting point, for further troubleshooting.

I checked; we have received zero crash reports, from the email address you're using for this forum...?



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