Constant crashing after upgrading to RTX 4090

[JoshuaDavidWeir]

I'm at my wit's end with this, the short of it was I was having a lot of issues with Premiere last year. I now have the following:

Intel i9 13900k

RTX 4090

64GB of DDR5 6000Mhz RAM

Editing drives are all Samsung 980 Pros

Premiere Pro is legit unusable for me, I open it and it constantly crashes, I've tried reinstalling Premiere, installing older version, clearing cache and all other settings. I've reinstalled video drivers and older video drivers, but at this point I'm at a loss. I can't get client work done so I've had to resort to installing Davinci Resolve to try and edit (Davinci seems sweet but I've always used Premiere and it's just so much more comfy for me).

I've looked all over the internet and I can't seem to find any help for this issue, so thought I'd create a post about it. I did notice today that I finally got some sort of error message when Premiere launches stating that my video driver (531.18) is unsupported but I had already tried installing older drivers and I'm experiencing the same issue. 

I have tried other projects as well, but the issue seems to carry over pretty much no matter what.

[Ann Bens]

You have installed the game driver but you need the studio driver for editing: 528.49.

Do a manual clean install and deinstall Experience app.

[R Neil Haugen]

Follow Ann's suggestion. Nvidia has been pushing out a bunch of crappy drivers in general over the last few months. And the game-ready drivers you do not want to use with video editing software.

Neil

[JoshuaDavidWeir]

Ah, forgot to mention I tried the studio driver as well and experienced the same issue. And in the past I never had to use the studio driver, but I did try this and it didn't resolve the issue.

[MyerPj]

Your hardware looks pretty cool. Did you do a clean (brand new) install of Windows (11) on one of your 980 pros?

[JoshuaDavidWeir]

Yep, it was a fresh install of windows 11 and I actually just did a reformat just in case. 

[MyerPj]

Hmm... the way I would test, since you are willing to reformat is to wipe the drive again, put on Win11 and just the current Nvidia studio driver and then PP and give it a try. Just install the Nvidia drivers, audio if you need it and video. Bypass geforce and phsx or whatever that is. If it works, it's something down the line, you can install a few things and retest as needed. If it doesn't work at some point, it's something between it working and the last thing(s) you installed. Uninstalling those things might help, you can try that first. Otherwise back to the beginning and don't use whatever that is.

This happened to me once, and I did the above, and eventually it erred again, and I finally figured out it was the printer driver!!

So, you might have to go out of your way, and do something like this. PLEASE HAVE EVERYTHING YOU NEED BACKED UP FIRST!! Which sounds like you already do. 🙂

[MyerPj]

By the way, having new stuff is fun, but I find I run all kind of things when I'm having fun, checking it out. In particular OSD's on-screen-displays are particularly egregious. So, don't use those, also sadly, Nvidia doesnt think it right for users to be able to write changes to our GPU fan profiles back to the card, so we have to have software running at all times, (or just reluctantly use the stock profile because you can't stand to have that dumb process running). So, utility things like that.

[Dima von Königsberg]

Hey,

i have some problems with After Effects and Premiere Pro on my PC with identical Specs (except the Samsung SSD`s).

I figuerd out that NVidia Driver 522.25 works best for me. It is the very first Driver for the 4090 you can get.
I have Problems to open the Preference Window on AE and PR. After trying to open the Programms freeze and crash.

But with the downgrade of the drive it works

[MyerPj]

I don't quite understand your post. One bit says "i have some problems with After Effects and Premiere Pro on my PC (singular) with identical Specs (plural)? 2 or 1 PC?

Then, "I figuerd out that NVidia Driver 522.25 works best for me." and... "But with the downgrade of the drive it works"

So is it working or not with 522.25, and you said 'downgrade of the drive' do you mean you downgraded the driveR or is it reference the 'Samsung SSD's you specifically mentioned?

[Dima von Königsberg]

In my last sentence i wanted to write "DRIVER". Not "Drive". Sorry for that. 
So try to downgrade the NVIDIA Driver to 522.25. 🙂

[MyerPj]

How many PCs are we talking about?

It seems you are good to go with 522.25 right? Or what is the problem then?

[DAVIDE PEPE]

I'm in a very similar situation. I've bought the asus rog strix scar 18 with RTX4090 and i9 13980HX 64Gb memory + 2 x 4tb SSD kingston fury renegade. Windows 11 home. I've installed studio drivers, with clean installation. I'm not getting crashes but Premiere keeps freezing and it's completely unusable. I don't have the same problems with other video applications. Adobe need to work very close with NVIDIA to fix this.

[MyerPj]

I know it's frustrating, but many of us are not having these kind of problems. I would suggest you try different things to isolate, the issue. You can try older nvidia drivers also. Did you machine  come preloaded with a bunch of .... ah, stuff? When I used to purchase computers I always did a clean install of Windows myself, so I know exactly what's in there. Keep trying, you'll find something.

[JoshuaDavidWeir]

This was not a pre built, I built it myself so no pre loaded bloatware. Appreciate the reply though!

[JoshuaDavidWeir]

When I made this post I had just installed Windows 11 fresh with ONLY nvidia studio drivers and Premiere Pro and I was experiencing the same issues. Adobe really needs to work closer with Nvidia to optimized performance because this is unacceptable. I've been working on moving over to Davinci becuase of this issue, pretty disappointed in Adobe.

[Matthew306496173xi2]

Adobe needs to 100% work closely with nvidia! This is an absolute joke...I can't perform any work tasks at this time due to Freezing and Crashing!!! Otherwise why am I paying for something monthly when all im able to do is read a Crash report screen! Compensation of some sort would be a good start as I have had to go back to my old system just finish projects. 13900k RTX4090 64GB of ram and i cant even open the #*#(@g program!

[fierokiller]

Try this and tell me you have the same issue...

1. Activate your iGPU in the Bios, shut down the PC and remove the GPU.

2. Open PP and make sure hardware acceleration is on.

3. Take some 4k footage make a timeline and add any of the Speed looks presets like SL Blue Day for Night.

4. Now adjust ANY of the Lumetri Color sliders in the Light section Exposure Contract etc.

And watch in amazment as the picture looks like you just popped a luma keyer on it. It will also render this way if you would like to get fired from your job.

This not only happens with the intel iGPUs standalone but also the Intel Arc 16gb A770 card. 

I have tested almost all of the other effects including just adding Lumetri Color with no preset and the card and iGPU function just fine. Which leads me to believe that the issue is with Adobe, since clearly the card with just dropping a clean Lumetri Effect down works with no issues and plays back with no dropped frames.

Also PP and AME do not use the A770 to render at all so your basically always stuck with PP pinning the iGPU to 100% for the full duration of the render, since there are still no settings in any Adobe software to control the usage of GPU & iGPU memory or resources, instances, etc, but I'm sure that you'll tell me there is some 3rd party aftermarked software I can't afford to open  up 20 instances of headless AME renderer to get my server's GPU up to 60%.

J3D

[MyerPj]

I'm not sure why you posted here. Perhaps do a new thread using "Bug" as the conversation type, then enter your bug report, hopefully without the rant bit. Your post seems to be about the Arc graphics card and igpu on Intel chips. This thread here  is about nvidia cards. I just installed an rtx 4070 2 days ago and it's looking fine.

You also can look around for some Adobe documents pointing out whe can be accelerated by GPUs and the requirements for that. For instance PP uses cuda cores for some things, which leads back to Nvidia, etc.

[MyerPj]

BTW: Is your's a laptop, cause I don't have any bios switches to turn off/on the gpu in my 12900K, it seems like it's always on, if I plug a monitor into the motherboard.

[MyerPj]

Maybe you should hold off on that 'bug' report

I can't get your scenario to play out. I removed my GPU and ran PP on the HDMI/Intel motherboard GPU.

I updated the card to the latest driver:

And here's the Lumetri panel and the full right side of the Program monitor:

It does run the Intel Graphics at 100%, but that's what everyone wants here, to see their hardware kicking out....

I'll run these projects on my nvidia card and see also how they go.

[Pierre30182706a258]

Hi, I happen to have exactly the same problem now. Has anyone found a solution?

[Pixell EX]

Eu tenho um setup parecido com o seu:
i9 13900k
MSI RTX 4090
32GB de RAM DDR5 7200Mhz
SSD M2 PCIe Gen 4
Estava trabalhando em um projeto grande com diversos arquivos importados no projeto até que um momento ao reabri-lo o Premiere simplesmente consumia todos os 32GB RAM até travar o sistema operacional por falta de RAM.
Entrei em contato com o suporte técnico e a atendente me mandou fazer um monte de coisa que os demais amigos aqui já mencionaram como limpar cache, instalação limpa dos drives etc, etc, etc, mas nada adiantou até que ela me mandou ir nas configurações de projeto e mudar o sistema de render de GPU para CPU, com isso voltou ao normal, a atendente também passou o link da página dos requisitos de sistema do Premiere e para minha surpresa não tem listada suporte às placas RTX modelo Geforce da série 4000, essas placas já estão a um bom tempo no mercado e não existe suporte oficial a elas.

[Alberto32322624mej2]

Same here, only on AMD setup.

[rferguson79]

I'm running into the EXACT same issue but different hardware.  Constant crashing and I've also gotten BSOD but only when running Premiere, AE or Photoshop.

Here are my specs:

Windows 11 (clean install, custom built PC so no bloat)

i7-13700K

64GB RAM (DDR5-4800)

RTX3080 - Studio driver 536.99

Crucial P3 Plus 1TB & 500GB (OS drive)

I typically don't edit on my internal drives and normally edit on external SSDs but I'm also thinking about switching over to DaVinci because of the instability

[rferguson79]

Even more annoying is that when Premiere crashes and runs its "troubleshooter", it tells me to update to the latest version of Premiere even though I'm already on v24.1.0 and CreativeCloud doesn't detect any more updates