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Constant Premiere Pro Crashes

Community Beginner ,
Jan 22, 2024 Jan 22, 2024

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I'm running out of steam and desperate for help as this is starting to impact my ability to make a living.  Premiere Pro crashes for me roughly 5-10 times a day and I continue to receive BSODs but not sure what else to do at this point.

 

Within in the software, I've already:

  • removed/installed latest version
  • cleaned up cache
  • reset preferences
  • updated all NVIDIA drivers
  • made sure all windows updates are in place
  • un-installed/re-installed clean version of Windows 11

 

Here's the specs of my machine:

  • i7 13700K
  • 64GB ram (DDR5 4800)
  • RTX 3080 (running studio driver 536.99)
  • Crucial P3 internal SSDs (even though I edit from external Samsung T7 drives typically)

 

Here's the debugger from the latest dump file since I can't attach it directly:

 

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.110 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 36

Microsoft (R) Windows Debugger Version 10.0.25921.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Rob\AppData\Local\Temp\Adobe\Premiere Pro\24.0\SentryIO-db\reports\c63a135d-af84-452b-977c-fe89759223bb.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 22621 (3007) MP (24 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.22621.3007
Debug session time: Mon Jan 22 20:54:02.000 2024 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 4:29:34.000
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
................................................................
...........
Loading unloaded module list
..............................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(5c28.6e88): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
ntdll!NtDelayExecution+0x14:
00007ffa`4a56f9f4 c3              ret

 

Can anyone help? Please?

Bug Unresolved
TOPICS
Performance or Stability

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2 Comments
Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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Hi @rferguson79, sorry to hear what you are experiencing. When it crashes, do you get a dialog to submit your crash to Adobe? If so can you please include your email in the email field and let me know which email that is? I can then search our database for it and maybe learn more from your crash log. Feel free to DM me here on the forums.

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi @rferguson79 ,

Sorry for the problem. Was this resolved in the latest builds ? Can you try updating to the latest Nvidia drivers?


Thanks,
Mayjain

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