I'm running out of steam and desperate for help as this is starting to impact my ability to make a living. Premiere Pro crashes for me roughly 5-10 times a day and I continue to receive BSODs but not sure what else to do at this point.
Within in the software, I've already:
- removed/installed latest version
- cleaned up cache
- reset preferences
- updated all NVIDIA drivers
- made sure all windows updates are in place
- un-installed/re-installed clean version of Windows 11
Here's the specs of my machine:
- i7 13700K
- 64GB ram (DDR5 4800)
- RTX 3080 (running studio driver 536.99)
- Crucial P3 internal SSDs (even though I edit from external Samsung T7 drives typically)
Here's the debugger from the latest dump file since I can't attach it directly:
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true
-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true
>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
************* Waiting for Debugger Extensions Gallery to Initialize **************
>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.110 seconds
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 36
Microsoft (R) Windows Debugger Version 10.0.25921.1001 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Rob\AppData\Local\Temp\Adobe\Premiere Pro\24.0\SentryIO-db\reports\c63a135d-af84-452b-977c-fe89759223bb.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available
************* Path validation summary **************
Response Time (ms) Location
Deferred srv*
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 22621 (3007) MP (24 procs) Free x64
Product: WinNt
Edition build lab: Windows NT 10.0.22621.3007
Debug session time: Mon Jan 22 20:54:02.000 2024 (UTC - 6:00)
System Uptime: not available
Process Uptime: 0 days 4:29:34.000
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Loading unloaded module list
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This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(5c28.6e88): Access violation - code c0000005 (first/second chance not available)
For analysis of this file, run !analyze -v*** WARNING: Unable to verify checksum for ntdll.dll
ntdll!NtDelayExecution+0x14:
00007ffa`4a56f9f4 c3 ret
Can anyone help? Please?
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