Continual Crashing of Premiere Pro

[JP2512]

Hi Guys

I recently started a new project after return from overseas holidays.  No matter what I do only after creating no more than 60secs of timeline the program continuely crashes giving the error message  'Premiere Pro has encounted an error and must close' I have tried everything 

• Reset preferences
• Uninstalled PP and installed previous version. have even gone back to try and get 25.4.0 (Build 99) to work.
• Over the last wo days I have sent countless number of Error Reports,I have documented everything that is happening.

1. As a final thought I tried to Create a New Project (Using Stand Template Settings)
2.  A new location to save to on a different internal Hard Drive
3.  New Folders to bring footage from
4.  Copied footage into the folder, only three small video clips to try and start.
5.  After I had done all this opened the New Project and created a new bin for the footage and imported , then crash.
6. Sent report and tried again and discovered that the New Project hadn't saved.
7.  Opened New Projected created one bin imported three small bits of footage and hit 'Save' which 'hung' then crashed so have no idea where to go next.

I just read some post from back 2024 where a user sems to have been experiencing the very same issues ,with a solution suggestion install version 24.0.0 ???

[RobShultz]

Sharing your operating system and system specs could help us.

[JP2512]

Hi 

I apologise up front because this has been a frustrating problem for some time now, I certainly wouldn't like to be trying to earn a living using PP. I am a Video Hobbyist making videos for family of holidays etc. Last year I had much the same issues .

I have currently uninstalled the latest PP version and trying to work with 25.4.0 (Build 99) with very little success. When I seem to be able progress without issues it suddenly crashes. This computer is basically dedicated to Adobe products with just the email , and Microsoft programs, I run no plugins and have disabled Nortons. I have tried the following by starting  a whole new project in another drive , relocated footage into the same drive and saved in this drive. I have lowered playback resolution, lowered in the Program Monitor down to 1/2 screen size to fit. Have optimised the sequence setting to best so now have run out of options.

I managed to progess to 1minute 15 seconds of timeline but thats it. We have had the following problems

• Will not render this morning
• Will not import footage/files, even tried one at a time but import hangs then eventually have to cancel.
• Green screen on footage on Source Monitor sometimes
• Cannot close program, hangs and only can close down by Ctl+Alt+Del and Task Manager
• When trying to playback, Playhead won't move, no video in Program Monitor but plays in the background with audio.
• Continual crashes with 'Premiere Pro.exe has encounted and error and has to close' Sent countless number of reports after crashes.
• I have two AE sequences at the start of the project which also have been an issue. I thought the problem maybe cross related and yes AE also wanted to crash but maybe not as much.

Here is my system specs built 26/03/2024

• Windows 11
• MSI PRO B650M-A WIFI AMD AM5 MATX Motherboard, 4 x DDR5~128GB, 1 X PCI-E x 16, 2x M.2. SATA, * x USB 3.2 
• AMD Ryzen 9 7900X 3D without cooler (AM5) Ryzen7000 AMDCPU
• Corsair Vengeance 64GB 2 x#@GB DDR5 UDIMM 5200 MHz C40 1.25v Desktop Gaming Memory Black
• ASUS AMD Radeon TUF RX7800XT-016G Gaming RX7800 XT OC Edition 16GB GDDR6 2520 MHz Boost Clock RMA 19.5 Gbps, 3xDP 1xcHDMI
• Corsair RM850e Fully Modular Low Noise ATX Power Supply-ATX 3.0 & PCle 5.0 Compliant 105degree  rated Capacitors 80 PLUS Gold PSU.
• Crucial T500 1TB Gen4 NVMe SSD 7300/6800 MB/s R/W 600TBW 1440K IOP 1.5M hrs MTTF Acronis True Image Adobe Creative  Cloud for PS5
• Deepcool AK400 Digital Performance CPU Cooler, 4 Heat Pipe Tower High Performance  FDB Fan Real Time Statues Screen Intel
• AOC 49" Curved 1800R 5120x1400 DQHD 32.9 Adaptive  Sync, HDR  Ultra Wide Screen 

This machine should handle anything that my simple projects can throw at  it even with a couple of AE graphics , titles, audio and voice overs!

I need a fix or some sort of indication what is the problem

[Dani_V.]

Hi @JP2512, 

Sorry you're experiencing issues. I'll ask the team to take a look at your reports. 

A few more details that could help to know: Did you recently update your computer at all, and are your drivers up-to-date? What kind of media files are you working with (file type, source, etc), and is this happening with previous projects or projects with different footage? Where are your media files stored? 

Sorry for the frustration, 
Dani

[JP2512]

Hi

This computer was a complete new build in March last year and as you can see by my previous post of my specs it should handle anything. As I am aware the drivers should be all up to date as AMD should do auto update. The files are just normally footage, shot on my Samsung S25 mobile. The footage is stored on the internal hard drive although I did move / copy from dropbox which would as I understand still make them in the cloud.(Currently we have a 500mbp Download Internet)  I thought I had made a lept forward in resolving the issue as my tech has said many times that Nortons can cause conflict with programs. I only had Nortons Utilities on this computer so I uninstalled it with the idea Windows 11 Defender would be in charge. As soon as I uninstall PP worked without any problem opening, importing files, editing the whole bit until today when; 1. I had CC crash with 'Cloud Helper' error  then first session after work this afternoon PP .exe Encountered an issue etc, so now we are back to square on , wanting direction and some sort of possible fix??????

[JP2512]

Well today is another day of frustration and trying to get ahead. I will list exactly what has happen this morning fromthe start up, and I really would like an answer to why this is happening.

• Opened PP-Project~ Media Pending  (Eventually gets there~Green Screen in Program Monitor)
• Timeline ~ Home Key ~ No Reponse
• Play ~ No Response
• Project file to Source Monitor ~ Yes ~ Try to view file No Response
• File ~ Save ~ Yes ~ Close Project ~ Yes but only Program Monitor Clears
• Not Closing
• File  ~ Not Responding ~ White Screen ~ Close Program ~ Not Responding ~ Trying to recover information ~ Cancel
• Task Manager to Close Down End Task.

I can't be anymore annoyed with this issue, surely there must be some clues to what is going wrong??????

[JP2512]

Here is my system specs built 26/03/2024

• Windows 11
• MSI PRO B650M-A WIFI AMD AM5 MATX Motherboard, 4 x DDR5~128GB, 1 X PCI-E x 16, 2x M.2. SATA, * x USB 3.2 
• AMD Ryzen 9 7900X 3D without cooler (AM5) Ryzen7000 AMDCPU
• Corsair Vengeance 64GB 2 x#@GB DDR5 UDIMM 5200 MHz C40 1.25v Desktop Gaming Memory Black
• ASUS AMD Radeon TUF RX7800XT-016G Gaming RX7800 XT OC Edition 16GB GDDR6 2520 MHz Boost Clock RMA 19.5 Gbps, 3xDP 1xcHDMI
• Corsair RM850e Fully Modular Low Noise ATX Power Supply-ATX 3.0 & PCle 5.0 Compliant 105degree  rated Capacitors 80 PLUS Gold PSU.
• Crucial T500 1TB Gen4 NVMe SSD 7300/6800 MB/s R/W 600TBW 1440K IOP 1.5M hrs MTTF Acronis True Image Adobe Creative  Cloud for PS5
• Deepcool AK400 Digital Performance CPU Cooler, 4 Heat Pipe Tower High Performance  FDB Fan Real Time Statues Screen Intel
• AOC 49" Curved 1800R 5120x1400 DQHD 32.9 Adaptive  Sync, HDR  Ultra Wide Screen 

This machine should handle anything that my simple projects can throw at  it even with a couple of AE graphics , titles, audio and voice overs!

[Dani_V.]

Hi @JP2512, the reports submitted are showing a crash with the AMD graphics driver. Can you double-check if your graphic drivers are up to date and share their version number?

[JP2512]

Just checked, see below.

Cheers

[JP2512]

Hi

Was there any further thoughts on the information I sent regarding the Version and details of the drivers AMD (Radeon) ???

[Dani_V.]

Hi @JP2512, it looks like you have an update option in the screenshot shared. Also check for updates for your AMD Radeon RX 7800 XT: AMD Radeon™ RX 7800 XT Drivers & Support

[JP2512]

Okay the drivers keep telling me they are all up todate , have even checked with my tech who confirmed this as well I have now uninstalled PP again and loaded 25.3 (Build84) to try and do something which up to about 6hours of editing seemed to work okay before a crash here and there. After a crash I am back working again but now it is not responding to creating a new sequence, after entering through 'Custom" a saved Preset Sequence then 'OK' nothing, will not create or respond.  Have tried closing out ,exiting trying again no response. I really am at the point of closing my subscription as I have been told so many times this is what I should do as Adobe has lost direction and I should find another editing program. I am paying monthly subscription and not being able to use PP. There needs to be a fix or reason for these continual crashed if I am going to continue with Adobe!

[JP2512]

Well the latest crash problem is when you try a drop a graphics template onto the timeline .Once you highlight the template to edit it , it goes into it normal Error Crash Problem.exe.

Is there anyone at Adobe that can help as we are at the end with this problem

[JP2512]

Well I am both mentally and physically drained with trying get this PP program to work. My disappointment fro Adobe is there has been minimal solutions offered. Fair enough the Error Reports indicated that the graphic card maybe the issue but that's it.  Further to that on Monday I will take the computer into my Tech and asked for it to be pulled down and reassembled and excessively HARD tested for issues. I have attached my Error Log so you can understand the frustration we are experiencing 

https://1drv.ms/w/c/ce469b7c9bff3e1f/EaFG20gt-0lInPLhhS6GEHMBkmQuz3TfB1Xvj5cYvdku9A?e=tEo0Ju 

[JP2512]

Can we get an update as we are now getting NO communication on this issue .It would be even something to even say it is the Program or the computer. As we have now had the AMD Ryzen Graphics card taken out and the PC running on its own graphics . I continue to submit Error Reports but no return follow up

[Dani_V.]

Hi @JP2512, very sorry for the delay in response. I understand the frustration and see how this is affecting your ability to work. Thank you for all the information you've provided. 

Have all of these issues been in the same project/projects with only the Samsung footage? What are the media file properties for the files? (Right-click file in Project panel > Media File Properties or use another app like MediaInfo). I ask because mobile footage is often Variable Frame Rate and is usually not an editing-friendly codec (see here for more info). Have you been able to try or work with other formats like ProRes? I see you tried to transcode your files through Ingest. Have you tried directly through Media Encoder instead? Alternatively you could try Shutter Encoder. 

You also mentioned a few crashes with titles/graphics—what kind of titles are you making? Are they over the same media files or is the issue with a specific graphics template? Does this happen if you try making any titles in brand new project or empty sequence without any other media? 

[JP2512]

Hi

Thanks for reply I appreciate the response as one can often feel forgotten in the cyber space. I will start by saying I have had the computer back to theTech who you could imagine just about closes the door before I walk in, but anyway we have fully removed the AMD Graphic card and now only using the PC own card.

I will try to respond to all you ideas and responses in order.

• Yes I only use the Samsung S24 Camera for 99% for my media footage on the odd occassions importing some from my partners iPhone 12.
• You do see a VFR from the clips 29.97/30.00/ 23.97 etc
• I have now set the Ingest setting for transcode and Apple ProRes 422(Will try that first , then Media Encoder)
• I went to the Media setting in Preference and noted that 'Enable Hardware Accelerated Decoding' was showing two options (AMD) See attached Screenshot , I have deslected both and will see how that goes.
• As for Titles it was crashing on titles I had imported from the Graphics Template, ones that I had created previouly and exported ,so I started creating them fresh in the Timeline which seems to have worked. I also noted that I was able to create another sequence using a preset I had created , which it wouldn't allow me to do previously only sequences using default setting?
• And lastly I uninstalled the latest version of PP and went back to Version 25.2.3 which has in the most with only the odd crash allowed me more editing. I could be wrong but seems better if I just do short editing sessions say 1/2 hour to 1hour??
• The question I need answered, with the latest CC does it fully remove old versions when loading new because there doesn't seem to be an option anymore to manage installs with 'Advanced Setting"?
• I will do some editing later on and see how it goes with those perference setting you suggested
• Preference Settings

[Dani_V.]

Thank you for the update @JP2512, please let us know if the changes and transcoding helps.

Regarding the custom presets for sequences issue—do you recall what Premiere Pro version the presets were created in? (They work in 25.2.3 but not in later versions? Has that been consistent behavior?)

For the CC updates, you can only have one version of a dot release at a time (e.g. 25.xx) so an update or downgrade will replace it. You can have multiple major releases simultaneously though (so 24.xx and 25.xx). Do you mean when you go to Preferences/Settings > Apps, you aren't seeing 'Advanced Options' at all or is it visible but not selectable? Auto-updates have to be enabled, like in the screenshots in this article. 

[JP2512]

Okay can understand the issue with Preset  for Sequences so that would mean if you wanted to keep those preset you have to update in new versions? Also the same with Graphic Templates I have been able to import Graphic Templates in as well without crashing 

Yes we have been able to work a lot better with those setting changes and also transcoding first before editing.

Thanks hope it keeps up

When you said use the Media Encoder also , so would import those media files into ME then save the into the Media Browers file in the project? I had a couple of Error Crashes in the Media Encoder whilst in PP but it didn't cause PP to crash.

Hoping we ca

[JP2512]

https://www.dropbox.com/scl/fi/8o0kbpuv268xa0cq35sz4/20251020_194903.mp4?rlkey=vpc1quq9e11drslgb0cj3... https://www.dropbox.com/scl/fi/lag1lgxc5h8k2yzl813lr/20251020_195426.mp4?rlkey=4hcpj8kf63k38cln51sov... Hi

Have been able work  better but what I am seeing now is when the files are being transcoded by the Media Encoder it  is giving all files the same name and dulipcated each one with the same preview in the source monitor, crazy. I have managed to work around it by transcoding one at a time or dragging it straight from the source location and dropping into the timeline , crazy. Will send a screen shot if it happens again.

[JP2512]

Well all was going well until I wanted to import some more video files into a bin in the project, when Media Encoder took over and was transcoding them, what ME appeared to be doing was encoding each file as the same. Once it was done and you tried to preview them in the Source Monitor each file played the the same scences althought very jittery (See the attached Videos) what I tried to do was clear them out of the bin and import the again a few times before I gave uphttps://www.dropbox.com/scl/fi/lag1lgxc5h8k2yzl813lr/20251020_195426.mp4?rlkey=4hcpj8kf63k38cln51sov... 

[Dani_V.]

Hi @JP2512, your presets should work, especially between dot version updates, so getting more details about settings and versions used could help investigate that specific issue further. 

Doing the transcodes manually (starting by importing source media into Media Encoder > transcode there > and then importing those transcodes into Premiere Pro with Ingest disabled to edit), can make it easier troubleshoot if there's issues. Using the Ingest method through Premiere Pro can work, but because there is some automation involved it can be harder to narrow down. 

I can see how the frames and previews are repeating. Did this only start happening with this specific batch of videos? Wondering if this is file specific. If you excluded the one file that is being repeated into the other videos from the queue in Media Encoder, are the rest of the files affected as well? Under Settings/Preferences > Media, does this happen if you also disable ‘Enable hardware accelerated decoding’ in ME as well?

If it seems like there are a few suspect files causing this, the team can take a look at them if you’d like to share, I can send you a direct message if so. 

[JP2512]

Hi

Just so I can get this clear, if I have checked Ingest in the Project setting PP should do the transcoding, not ME. What I see is as soon as I import files into the project bin ME opens up and begins trancoding which to my logic they would be working against each other if they were both transcoding?? I will uncheck Ingest in the setting and try just ME first to transcode before importing into project and see if that fixes the issue. Also is it normal after transcoding that you would see the Mpeg extension change to a MOV extension??

Will be in touch either  way with the results

Cheers

[Dani_V.]

Hi @JP2512, ah so with Ingest enabled, the transcodes are being created in the background through Media Encoder so you can keep editing in Premiere Pro. The apps are linked, so you can see the progress of it in Premiere Pro but the actual transcoding is happening in Media Encoder. Part of this automation is that once they are finished transcoding, Premiere Pro will start referencing the new transcodes—in this case you are are making ProRes files so Premiere Pro will reference the more editing friendly .movs instead of the .mpegs, and you will be editing with the .movs moving forward. 

[JP2512]

Hi

Appreciate the timely feedback,all good . So previouly when I had ingest checked ME would show in the screen and do the transcoding Since then  I have tried a couple of ways without ingest checked, firstly just using ME by dropping files straight into the ME and using either ProRes and H264 formats. When it transcodes each file is duplicated it into a MOV file which as you said is more editing friendly. Once done I have then just Imported the MOV files into PP for editing. Seems a bit longer but at least no crashes at this stage.

[JP2512]

Hi Dani-V

Well just wanted to update on our progress at this time.  We have been successful in editing without PP crashing since those suggested setting changes. The transcoding before editing seems to have been the main factor in preventing PP from crashing. We have had the odd crash with ME but it hasn't caused PP to crash and we have been able to work without issues 

Thanks😊