• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Crashes after a few seconds or few minutes (Windows - GeForce GTX 1660 Ti)

Community Beginner ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

over the past few weeks, Premiere Pro crashes. It's never happened before. The program opens and sometimes it will stay open all night, and then, like today, it crashes within seconds. 

I use Windows.

I did do the latest updates and this is when the problem started. 

I have updated the graphics driver

No other programs crash. only premiere pro.

Operating System: Windows 10 Home, 64-bit
DirectX version: 12.0
GPU processor: GeForce GTX 1660 Ti
Driver version: 457.49
Driver Type: DCH
Direct3D API version: 12
Direct3D feature level: 12_1
CUDA Cores: 1536
Core clock: 1590 MHz
Memory data rate: 12.00 Gbps
Memory interface: 192-bit
Memory bandwidth: 288.05 GB/s
Total available graphics memory: 14295 MB
Dedicated video memory: 6144 MB GDDR6
System video memory: 0 MB
Shared system memory: 8151 MB
Video BIOS version: 90.16.25.40.A8
IRQ: Not used
Bus: PCI Express x16 Gen3

Mod note: The title was changed slightly to match your issue.

 

Bug Needs More Info
TOPICS
Performance or Stability

Views

157

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Pinned Reply

Adobe Employee , Jun 15, 2024 Jun 15, 2024

Hello @Johnny CC Video,

Thank you for filing this bug report. I am sorry for your frustration with Premiere Pro crashing. The team may need more information from you. See: How do I write a bug report?

 

You could try troubleshooting by choosing Project Settings > General and changing the Mercury Playback Engine to Software Only mode. Let us know what happens after you switch the GPU off.

If you are still crashing, you might try deleting the media cache and resetting preferences. These are availab

...
Status Needs More Info

Votes

Translate

Translate
5 Comments
Community Expert ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

You need to update your graphics card driver, its too old.

Go to the nvidia site and download the Studio driver.

Do a manaul clean installation.

https://www.nvidia.com/Download/index.aspx

 

How old is your computer?

Which Premiere version and build are you using.

 

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

Thank you. However I just updated the driver to the Studio version and it still crashes?

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 15, 2024 Jun 15, 2024

Copy link to clipboard

Copied

Hello @Johnny CC Video,

Thank you for filing this bug report. I am sorry for your frustration with Premiere Pro crashing. The team may need more information from you. See: How do I write a bug report?

 

You could try troubleshooting by choosing Project Settings > General and changing the Mercury Playback Engine to Software Only mode. Let us know what happens after you switch the GPU off.

If you are still crashing, you might try deleting the media cache and resetting preferences. These are available in the Reset Options dialog box. You can access Reset Options by pressing Shift at launch. Let us know if that solves your issue.

I hope the community or the team will provide a solution shortly.

Thank You,
Kevin

Status Needs More Info

Votes

Translate

Translate

Report

Report
Community Beginner ,
Jun 17, 2024 Jun 17, 2024

Copy link to clipboard

Copied

I tried changing to Software Only mode and it do not have an affect. Editing is backing up fast and desperately need to resolve this.


I appreciate any other help you can offer.

 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jun 17, 2024 Jun 17, 2024

Copy link to clipboard

Copied

LATEST

Hello @Johnny CC Video,

I read that my troubleshooting step did not work for you. I apologize for that. You may want to work with our agents one-on-one here: https://helpx.adobe.com/contact.html.

 

The chat pod is in the lower right. Once connected to a live agent, ask for the video queue. They are on my team and will assist you. Please allow them to access your system to help you fix the issue. Afterward, please return and let us know the solution to your problem so that others may benefit.

 

Thank You,
Kevin

Votes

Translate

Translate

Report

Report