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CrumplePop plugins no longer working with 2024 PPRO upgrade

Community Beginner ,
Nov 27, 2023 Nov 27, 2023

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I am on a 2019 iMac running Ventura 13.5 and using PPRO 24.0.3 (Build 2). I recently upgraded (10 days ago). And then all the Crumple Pop plug-ins stopped working. I contacted BorisFX but they have no solution nor a fix. They said their plug-ins should still work and it must be Adobe's bug. I checked in my Adobe 2023 PPRO, and the plug-ins are still working. 

Bug Unresolved
TOPICS
Effects , Sound

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4 Comments
Explorer ,
Dec 13, 2023 Dec 13, 2023

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Hi Mike! Sorry you are having issues. Did you get this resolved? Do you have a ticket number? Are the plugins up to date using the Boris FX Hub application/license manager?

Harry Frank | Director of Communities, BorisFX

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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Hello Harry! I did not get this resolved through either Boris or through Adobe. The work-a-round from Boris was to use the older version of PPRO. WHich I have been doing in the meantime. 

 

All my CrumplePop plug-ins were previously purchased and downloaded when CP was part of FXfactory. I have not subscribed to new the Boris CrumplePop. Are the old downloads and purchases no longer valid in new PPRO unless I subscribe?

 

Or is there indeed an issue coming from Adobe's side?

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Explorer ,
Dec 13, 2023 Dec 13, 2023

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Thanks for the update. Legacy CrumplePop users have some options that support should have outlined for you. However, they do require using coupon codes that I cannot post publicly.  Can you email me at: harry (at) borisfx.com ? I'll send you the options directly.

Harry Frank | Director of Communities, BorisFX

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Community Beginner ,
Dec 13, 2023 Dec 13, 2023

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Thank you!

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