Custom MOGRT reading media offline in Premiere

[bethanghi]

Hi! I've created a MOGRT in Ae and I cannot get it to show in Premiere. It's giving me the red Media Offline screen in the program window or showing black nothingness. It isn't renderable either. It's ~300KB so it shouldn't be a size issue. My other mogrts load in the project, but not this one. Originally the mogrt was 4 minutes long, but even cut down it won't work. I've opened the mogrt file in Ae, resaved the original comp, and tried getting rid of certain properties but it still won't work. I have a png and some Photoshop graphics with transparancies brought in through the Adobe Library. Would the Photoshop graphics be the things causing the issue?

I'm working off of Mac Ventura 13.3.1 and the latest versions of Premiere (23.3) and After Effects (23.3). I've restarted my laptop and shared the mogrt with coworkers through Adobe Libraries and they also can't get it to work using Windows or Mac. 

Has anyone had this issue before or know what the fix is?

[bethanghi]

I've tried changing the Ps graphics to pngs and it still doesn't work. I can see and edit all the properties of the mogrt in the Essential Graphics window, but can't see anything. Please help!

[jstrawn]

Can you send us the problematic mogrt? Send me a direct message if you need help transferring it.

[bethanghi]

Thanks for your help. Here's the link to two mogrts that are basically the same, just different lengths. Neither of them work in Premiere

https://shared-assets.adobe.com/link/46cc8cfd-6082-43ca-68d3-84e869274d61 

I've tried remaking it and getting rid of different controls, but still no luck with Premiere reading it. 

[jstrawn]

Thank you for your quick and accurate response! I downloaded both mogrts and have identified a problem we can probably take action on. I'll send you a direct message with more info.

[Paul231013361h3m]

Hi, I've had the same issue today when making a MOGRT. Imported to Premiere Pro, which says that the "Media is Offline".

I had three layers in my comp which had audio enabled, even though the files on those layers where actually mute. I disabled the audio on those layers, re-exported the MOGRTs, and they now work fine in Premiere Pro!!!

You need to fix this please. Thanks, Paul