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Display Color Management Problem

Participant ,
Jul 14, 2023 Jul 14, 2023

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I have an ASUS ProArt DisplayHDR 1000 display that I'm using in HDR mode.  I want to produce HDR videos.  I checked Display Color Management to get the colors to look correct.  The issue I'm having is randomly getting glitches across the screen occasionally.  They look to be grey and are about an inch in width most of the time occurring about a quarter of the way down the screen.  I use an Nvidia Quadro RTX A4000 video card with driver version R535 U2 (536.25) which is the latest version.  Does anyone have an idea on how to fix this?

Bug Unresolved
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Performance or Stability

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11 Comments
Adobe Employee ,
Jul 18, 2023 Jul 18, 2023

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@lvthunder Thank you for reaching out. By HDR mode, are you referring to the the HDR settings in Win Display Settings? Any chance you have a recording or image that captures the glitch? Does it appear more like a color shift or garbage pixels? Does it happen to many different footages? Does it happen without HDR mode? Your graphics driver is relatively new, do you recall it happen prior to driver update?

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Participant ,
Jul 19, 2023 Jul 19, 2023

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Yes HDR Mode in the Windows Display Settings.  I have attached a video that shows it.  Just ignore the background noise.  It happens no matter which clip is loaded in Premier.  No this does not happen when I'm outside of HDR mode or when I have Display Color Management unchecked in Premiere.  Sorry, but I only found out I needed Display Color Management checked after I have upgraded to this driver.  I know the last driver I used caused a warning to come up on launch of Premiere.

 

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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Yes, Display Color Management is required to allow display pipleline to deliver HDR content to display. What you said confirmed this only happens with HDR mode. Looking at your video, the artifacts are not limited to the application window, but covers full scanlines of the screen. This more likely to be related to graphics driver, win os, or even your hardware. A few more things to try.

  • What's your windows os version? Did you update it recently?
  • Does it happen if you playback in fullscreen in PPro?
  • Does it happen if you reduce your display resolution and refresh rate?
  • Does it happen if you re-plug your monitor cable? Or try an alternative one?
  • Are you using HDMI or DP? Which version?

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Participant ,
Jul 19, 2023 Jul 19, 2023

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I can answer some of your questions now, but I'm headed out of town for a few days so I'll answer the rest when I get back.

I'm on the latest version of Windows 11.  It updates all the time so my guess is yes it's been updated recently.

Yes, it happens if Premiere is maximized.

I'm connecting via Display Port.  I'm not sure which version.

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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If you are using DP, it should have enough bandwidth for HDR content. I am less cared about its versions.

Please also check and share the win os version when you get back to this, so we can cross verify. So far I am not aware of similar reports. I suspect cable if you have an alternative one to try out.

 

> Yes, it happens if Premiere is maximized.

To double confirm, I am referring to fullscreen playback, not just the app is maximized. 

 

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Participant ,
Jul 23, 2023 Jul 23, 2023

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OK I'm back.  I switched Display Port cables and the same thing happens.  When I play the video full screen (not maximized) the artifacts do not appear.

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Participant ,
Jul 23, 2023 Jul 23, 2023

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I forgot.  Windows 11 Version 22H2 (OS Build 22621.1992)

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Adobe Employee ,
Jul 24, 2023 Jul 24, 2023

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@lvthunder Thank you for sharing additional details. I double checked with my colleagues and we don't find any similar reports. I am going to talk with our partners at Msft and Nvidia. In the mean time, you could also try updating or rolling back your nvidia graphics driver.

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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@lvthunder hi, quick check on this one, wondering if by any chance you have resolved the issue? We're having active discussion with our partners, however cable is still our top suspect based on the symptoms. Did downgrade/upgrade graphics driver, or reduce resolution, monitor refresh rate help?

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Participant ,
Aug 08, 2023 Aug 08, 2023

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No the issue is still there.  I did upgrade to the latest video driver and it still does it.  I tried a different cable and it still does it as well.  I did not try the downgraded resolution or refresh rate.  I'll do it after work when I get home.

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Participant ,
Aug 09, 2023 Aug 09, 2023

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I tried reducing the resolution and the refresh rate and the issue still exists.  It only happens in Premiere though.  I tried playing a HDR video on YouTube in Edge and it worked fine.

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