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Does an Adobe Audio Engineer know which .mov Flags are missing from this ProRes Implementation?

Community Beginner ,
Jan 12, 2023 Jan 12, 2023

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In File 1 only the first track of audio plays.

In File 2 (an ProRes export from PP), all audio tracks play correctly.

There are likely some .mov container flags missing from File 1 that are preventing PP from parsing the audio tracks correctly.

 

Could an Adobe Audio Engineer, take a look at the files and let me know which flags are missing so they can be included.

 

Version: Premiere Pro 23.1, Windows 10 Version 10.0.19044 Build 19044 (issue persists in every version

 

FILE1OBS Mac Hardware Encoded ProRes File (only 1st audio track plays)

------NOTE1: if all audio tracks initially play, click away from Premiere Pro to lose it's Windows focus and leave PP for 30s and only the first audio track will play.

------NOTE2: File recorded using OBS on Mac using Apples Hardware ProRes recorder. 

------NOTE3: PP testing done on Windows and Mac

https://www.dropbox.com/s/xke6wis4l7r2ht5/OBS%20Mac%20Hardware%20ProRes%20with%20Missing%20Flags%20%...

 

FILE 2: PP 23.1 ProRes Export (works correctly, all audio tracks play):

https://www.dropbox.com/s/ho0qvj2whq0myb6/PP%2023.1%20ProRes%20Export%20%28works%20correctly%29.mov?...

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correct answers 1 Pinned Reply

Adobe Employee , Mar 18, 2024 Mar 18, 2024

Hello @frankiej123,

Thanks for filing this bug. I have confirmed that a bug has been filed internally and is being worked on, so I am updating this bug to "Started" status.

 

I hope the issue will be fixed soon. I am sorry for the frustration on this issue.

 

Thanks,
Kevin

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Adobe Employee ,
Mar 18, 2024 Mar 18, 2024

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Hello @frankiej123,

Thanks for filing this bug. I have confirmed that a bug has been filed internally and is being worked on, so I am updating this bug to "Started" status.

 

I hope the issue will be fixed soon. I am sorry for the frustration on this issue.

 

Thanks,
Kevin

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