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Encoder reseting Premiere workspace

Community Beginner ,
Jul 23, 2024 Jul 23, 2024

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Hi. Every time i add a sequence from Premiere to the Encoder export queue, all my Premiere windows disappear except from the main display. This has been happening for a long time and is pretty anoying. I attached a screenshot of the custom workspace and the reseted one. Any suggestions?

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Export , Performance or Stability , User experience or interface

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correct answers 1 Pinned Reply

Adobe Employee , Jul 23, 2024 Jul 23, 2024

Hi Ben,

I'm Kevin from Support, one of the moderators here. Thanks for filing the bug report. The team is very interested in your case, but needs more info. Can you provide that? See, How do I write a bug report?

 

They would love a copy of your project file and sample media or more info about your media.

 

I hope the team can help you soon.

 

Thanks,

Kevin

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Adobe Employee ,
Jul 23, 2024 Jul 23, 2024

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Hi Ben,

I'm Kevin from Support, one of the moderators here. Thanks for filing the bug report. The team is very interested in your case, but needs more info. Can you provide that? See, How do I write a bug report?

 

They would love a copy of your project file and sample media or more info about your media.

 

I hope the team can help you soon.

 

Thanks,

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

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Adobe Employee ,
Jul 23, 2024 Jul 23, 2024

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The status of this bug report has been updated.

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Status Needs More Info

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Community Beginner ,
Jul 23, 2024 Jul 23, 2024

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Hi Kevin,
here's the details:

Premiere version 24.5 (but has been happening for a long time now)
Windows 11 Home

i9 13900

ASUS Dual GeForce RTX 3060 Ti OC Edition, 8GB GDDR6X
Nvidia Studio Driver 551.86

Kingston Fury Beast Black 64GB (2x32GB) DDR5 5200 CL40
Premiere instalation and cache: Crucial P3, M.2 - 2TB

Project files: Samsung Portable T7 SSD Shield

Footage: LaCie d2 Professional 8 TB (USB-C)
Video format: XAVC-L 8-bit, XAVC-S 10-bit
Workflow details: custom worskpace as listed above
Steps to reproduce: Select one or more sequences from project panel, select export media, add to media encoder queue. After that, all panels except from the main window disappear. It doesn't matter which project it is, what footage type I use, what are the export settings etc.

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