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Error parsing properties list from memory.

Community Beginner ,
Jun 07, 2023 Jun 07, 2023

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image_2023-06-07_160930105.pngWhen i start premeire pro i get a message saying Error parsing properties list from memory, the splash screen doesnt show up or anything just this im using 23.4 and windows 11

Bug Unresolved
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Performance or Stability

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correct answers 1 Pinned Reply

Adobe Employee , Jun 07, 2023 Jun 07, 2023

Hello @William30287627bubs,

I'm not on the product team, I am in support, so I can't address your bug directly. Sorry.

 

However, I can give the advice to format your bug report in the format indicated in this post: How do I write a bug report?

Use the template and that will help the team investigate the issue more easily.

 

...

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Adobe Employee ,
Jun 07, 2023 Jun 07, 2023

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Hello @William30287627bubs,

I'm not on the product team, I am in support, so I can't address your bug directly. Sorry.

 

However, I can give the advice to format your bug report in the format indicated in this post: How do I write a bug report?

Use the template and that will help the team investigate the issue more easily.

 

  • Issue - A short description of the problem. 
  • Adobe Premiere Pro version number: FAQ: How to find the exact version of Premiere Pro you're using?
  • Operating system - Windows or macOS, and which version of those operating systems?
  • System Info: CPU, GPU, RAM, HD:
    • CPU

    • GPU and Driver Version

    • RAM

    • Hard Drive (and, if external, how the drive is connected: USB 3, Thunderbolt, etc.).

  • Video format: Provide information about the type of video you're using. For example, XAVC-I 4:2:2 10-bit. If you're not sure, let us know what settings you selected on the camera. If you don't have access to the camera, sharing a sample file is useful
  • Workflow details: Tell us any specific info about the project or sequence. For example, is it a multicam sequence?
  • Steps to reproduce - Exact steps, in a numbered list, that are needed to reproduce the problem.  
  • Expected result - What should have happened after the last step?
  • Actual result -  What did happen after the previous step? 


Thanks,
Kevin

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Community Beginner ,
Jun 09, 2023 Jun 09, 2023

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Ok thanks i have posted a bug report 

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