Essential Graphics preview not shown

[Felix34172337zg0t]

Since a windows update I think, essential graphics preview will not show thumbnail or motion preview in the list(Adobe originals and third party ones). I deleted all .mogrt files and replaced them but still not shown preview. 

 

[Theresa Rostek]

Hi @Felix34172337zg0t,

Sorry that's happening to you. Can you tell me the following:

• Premiere Pro version number
• Operating system with version number
• Does the mogrt load correctly in the Program monitor after applying it to the timeline?
• Do you have enough memory on disk?

Next steps:

• Check if your GPU driver needs to be updated
• Try deleting the media cache

Thanks!
Theresa

[Felix34172337zg0t]

Thanks for your response. Little side info: the problem exists since about 4 or 5 months. In the between time i also updated Premiere Pro.

Premiere Pro Version is 24.1.0

Operating system is Windows 10 Home version 22H2

When i drop mogrt presets on the timeline they work normally and i can edit them as usual.

Memory on c:// is 55gb and on d:// 230gb.

GPU driver has the latest update.

I deleted media cache in Premiere Pro and manually in the common folder.

Nothing works.

Many thanks for your help.

[Theresa Rostek]

Thanks for your quick response @Felix34172337zg0t! Several users have seen this issue, but we've been unable to reproduce it in-house so far.

Could you

• Tell me what your GPU is
• Shut down Premiere Pro.
• Go to the following directory (swap out Your Computer Name to your computer's name)

C:\Users\Your Computer Name\AppData\Local\Temp\ProBrowser

• Tell me if the thumbnails in there are black or not
• Delete all of the thumbnail files
• Leave the folder open and move it to another monitor to watch it
• Launch Premiere Pro
• Open the Essential Graphics panel

Did the folder re-populate with thumbnails? Are the thumbnails still black?

Theresa

[Felix34172337zg0t]

My GPU is NVIDIA GeForce RTX 2080 SUPER.

I tried to follow your steps but the name of the folder ,,my computers name'' (in my case it's called,,Felix Mühlberg '')can't be changed.  

I opened up the folder ,,ProBrowser'' but it's empty. 

Thank you so much for your help. 

[Theresa Rostek]

Thanks for the information! This is helpful info for us to diagnose what's going on. I'll keep you updated.

Theresa

[Theresa Rostek]

Hi @Felix34172337zg0t,

We've been able to replicate the issue and are working on a fix. Thanks so much for bringing it to our attention and providing detailed information.

The workaround in the meantime would be to change your Windows User Account to change the character with the umlaut to a non-special character (a-z 0-9).

Best,

Theresa

[Theresa Rostek]

Hey @Felix34172337zg0t ,

We've implemented a fix in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you.

Thanks!
Theresa

[Kevin-Monahan]

Hello @Felix34172337zg0t,

Are you still seeing this issue? Please let us know.

Thanks,
Kevin