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Essential Graphics preview not shown

New Here ,
Dec 10, 2023 Dec 10, 2023

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Since a windows update I think, essential graphics preview will not show thumbnail or motion preview in the list(Adobe originals and third party ones). I deleted all .mogrt files and replaced them but still not shown preview. 

20231210_212542.jpg

Bug Unresolved
TOPICS
Graphics

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7 Comments
Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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Hi @Felix34172337zg0t,

 

Sorry that's happening to you. Can you tell me the following:

  • Premiere Pro version number
  • Operating system with version number
  • Does the mogrt load correctly in the Program monitor after applying it to the timeline?
  • Do you have enough memory on disk?

 

Next steps:

  • Check if your GPU driver needs to be updated
  • Try deleting the media cache

 

Thanks!
Theresa

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New Here ,
Dec 12, 2023 Dec 12, 2023

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Thanks for your response. Little side info: the problem exists since about 4 or 5 months. In the between time i also updated Premiere Pro.

Premiere Pro Version is 24.1.0

Operating system is Windows 10 Home version 22H2

When i drop mogrt presets on the timeline they work normally and i can edit them as usual.

Memory on c:// is 55gb and on d:// 230gb.

GPU driver has the latest update.

I deleted media cache in Premiere Pro and manually in the common folder.

Nothing works.

Many thanks for your help.

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Adobe Employee ,
Dec 12, 2023 Dec 12, 2023

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Thanks for your quick response @Felix34172337zg0t! Several users have seen this issue, but we've been unable to reproduce it in-house so far.

 

Could you

  • Tell me what your GPU is
  • Shut down Premiere Pro.
  • Go to the following directory (swap out Your Computer Name to your computer's name)

 

C:\Users\Your Computer Name\AppData\Local\Temp\ProBrowser

 

  • Tell me if the thumbnails in there are black or not
  • Delete all of the thumbnail files
  • Leave the folder open and move it to another monitor to watch it
  • Launch Premiere Pro
  • Open the Essential Graphics panel

 

Did the folder re-populate with thumbnails? Are the thumbnails still black?

 

Theresa

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New Here ,
Dec 13, 2023 Dec 13, 2023

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My GPU is NVIDIA GeForce RTX 2080 SUPER.

 

I tried to follow your steps but the name of the folder ,,my computers name'' (in my case it's called,,Felix Mühlberg '')can't be changed.  

 

I opened up the folder ,,ProBrowser'' but it's empty. 

 

Thank you so much for your help. 

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Thanks for the information! This is helpful info for us to diagnose what's going on. I'll keep you updated.

Theresa

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi @Felix34172337zg0t,

We've been able to replicate the issue and are working on a fix. Thanks so much for bringing it to our attention and providing detailed information.

 

The workaround in the meantime would be to change your Windows User Account to change the character with the umlaut to a non-special character (a-z 0-9).

 

Best,

Theresa

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Adobe Employee ,
Jan 18, 2024 Jan 18, 2024

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LATEST

Hey @Felix34172337zg0t ,

 

We've implemented a fix in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you.

 

Thanks!
Theresa

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