Essential graphics template search/filter function not working

[Bryantseng_SHOPLINE]

When I use the search/filter funtion in Essential Graphics, it does not work.

In the attachments, you can see I have multiple MOGRT preset with the name including "Title", but when i search "Title" nothing shows up.

Sure I can still use the MOGRT preset, however since I have a lot of presets installed, I dont want to be scrolling for a long time to fine the one I want to use.

Has anyone encountered the same issue? If so, how did you solved this?

Thanks a ton!

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

[Rafał34643986vk25]

Thanks for information, can anybody help me or send this ticket to customer service?

[kglad]

your post is now in the premiere pro forum where those experts can assist.

[Peru Bob]

This is a known issue.

See here for a workaround:

https://community.adobe.com/t5/premiere-pro-bugs/essential-graphics-preview-not-shown/idi-p/14289995

[고양이아빠]

도대체 이 문제는 언제 해결이 가능한 것인가????
드라이버 업데이트 했고, 프리미어의 버전을 낮춰도 보았고!

환경 재설정도 진행하였고!!!!

개인 사용자이고 얼마전에 학교에 들어가서 학생 사용자로 변경하였고...

삭제 했다가 다시 설치도 해보고, 심지어 윈도우 자체를 완전 포맷해서 처음부터 다시 설치도 했는데...

심지어 다른 PC와 노트북에서도 같은 증상을 보이고 있다! 모두 최신의 고사양 PC들이다!

답변이라고는 알 수 없다! 뿐.....

젠장!! 이것때문에 영상작업 효율이 엄청 떨어지고 시간이 많이 걸린다!!!

이거 어떻게 고쳐주든가! 아니면 보상을 해라!!

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"Why on earth isn't this issue resolved yet??? I've updated the drivers, even tried downgrading Premiere's version! I've done a reset of the settings too!!!!

I'm a personal user, and I recently joined a school, so I switched to a student account...

I've tried uninstalling and reinstalling, and I even completely formatted Windows and reinstalled everything from scratch...

Even on other PCs and laptops, the same issue is occurring! They are all high-spec, up-to-date computers!

And all I get for answers is 'unknown'! Damn it!! This is seriously affecting my video editing efficiency and taking up so much time!!!

Fix this somehow! Or compensate me!!"

[Bill Sprague]

It is not univesally broken.   This is predominently a user forum where no one can fix it or process refunds.  If it were me I would start an online "chat" with Adobe and let them take over your computer.   

My screen shot shows it is working.  

[Theresa Rostek]

Hey @Felix34172337zg0t ,

We've implemented a fix in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you.

Thanks!
Theresa

[Theresa Rostek]

HI @Rafał34643986vk25,

We've implemented a fix for black thumbnails in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you. Stock titles also having black thumbnails sounds may be a separate issue, let me know if the beta clears that up as well.

Thanks!
Theresa

[Theresa Rostek]

Hey @Deniz321626535m2p ,

We've implemented a fix for black thumbnails in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you. 

Thanks!
Theresa

[Theresa Rostek]

Hey @Eyedrone,

We've implemented a fix for black thumbnails in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you. 

Thanks!
Theresa

[Theresa Rostek]

Hi @Ömer30968449mpj9 ,

We've implemented a fix for black thumbnails in 24.2.0 build 77. Please update to the latest beta version of Premiere Pro in the Creative Cloud app and let me know if this does or does not resolve the issue for you. 

Thanks!
Theresa

[Theresa Rostek]

안녕하세요 @고양이아빠 

불편을 드려 죄송합니다. 모든 분들의 보고 덕분에 24.2.0 빌드 77에 수정 사항을 구현했습니다. Creative Cloud 데스크탑 앱에서 최신 베타 버전으로 업데이트하고 문제가 해결되었는지 확인하십시오. 이것이 효과가 있는지 알려주세요.

Theresa
(Google 번역을 통해)

[Theresa Rostek]

Hi @Bryantseng_SHOPLINE,

This is a known issue. Some characters in the Windows user account cause a conflict in the filepath that Premiere uses for the mogrt thumbnails.

Try downloading the Premiere Pro beta and see if the issue clears up.

If it doesn't fix the issue, could you please DM me what your Windows User Account is? 

Thanks,

Theresa

[Kevin-Monahan]

Hello @Felix34172337zg0t,

Are you still seeing this issue? Please let us know.

Thanks,
Kevin