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Eu paguei o adobe premier pro e continua constando que eu n paguei

New Here ,
Oct 29, 2025 Oct 29, 2025

Eu paguei o adobe premier pro pelo cartão, e consta que eu paguei porque saiu dinheiro da minha conta e fala exatamenteo que era a adobe que havia tirado o dinheiro da minha conta, mas mesmo assim continua constando no site da adobe que eu n paguei. Alguém me ajuda por favor 

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correct answers 1 Pinned Reply

Adobe Employee , Oct 30, 2025 Oct 30, 2025

Are you logging in via a web browser or using the Creative Cloud App?  Is the email associated with your account the same as the one you are using here on the forums?  Where are you located?

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Community Expert ,
Oct 29, 2025 Oct 29, 2025

Try logging out and then log back in.

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Community Expert ,
Oct 29, 2025 Oct 29, 2025

If not, try a different browser.

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New Here ,
Oct 29, 2025 Oct 29, 2025

Já fiz isso e não vai

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Community Expert ,
Oct 29, 2025 Oct 29, 2025

Make sure you are logging into the same Creative Cloud account that was used when you paid.

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Adobe Employee ,
Oct 30, 2025 Oct 30, 2025

Are you logging in via a web browser or using the Creative Cloud App?  Is the email associated with your account the same as the one you are using here on the forums?  Where are you located?

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New Here ,
Oct 30, 2025 Oct 30, 2025
LATEST

Sim fiz pelo navegador e pelo aplicativo também, e sim o e-mail utilizado aqui no fórum é o mesmo da conta

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