Export Error

[Vieira Aracatuba]

I'm having serious problems exporting my project to h264. Since I upgraded my machine, I can't finish any project, it closes before exporting.
I tried to contact Adobe and they didn't answer me. My new machine is an i9, 4070TI, Windows 11.

[Rach McIntire]

Hi @Vieira Aracatuba ,

Welcome to the Premiere Pro forums! We are glad to see you here. We need a few more details to try to help with the issue. Please see, How do I write a bug report?

Thanks for submitting your bug report. I hope we can help you soon. Sorry for the frustration! 

Thanks,
Rach

[Vieira Aracatuba]

Hi @Rach McIntire , sometimes Premirer just close, without bug report. and sometimes this message appears.
My adobe premiere is in Portuguese.

[Rach McIntire]

Hi @Vieira Aracatuba ,
When you get that message if you enter your email  can search fro the crash report.  I'm not seeing any associated with your email, but if you use a different one please DM me and I can take a look.  With out all the info from the bug report there isn't much we can do.  Please see, How do I write a bug report? and let me know if you use a different email for Premiere.
Best,
Rach

[Vieira Aracatuba]

Hi, yesterday when this crash report appeared, I entered the same email address as the Adobe account, vieira170@hotmail.com.
The message I wrote was exactly the same as the one I posted here on the forum.
That was yesterday or the day before.

[Vieira Aracatuba]

Hi, good morning. It happened again, every time I go to export, but this time I saved the report file, it has the extension .dmp.
How can I send it to you?

[Vieira Aracatuba]

Hello, it seems that my problem has been solved.
After doing a lot of research, I saw that the new generation of i9 processors can cause this type of problem.
I updated the BIOS, and so far there have been no more crashes.