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File not supported error in red when trying to upload to CC folder

Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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Getting 'filetype not supported' error in red when trying to upload a '.mp4' file into the  Adobe Creative Cloud folder. This shouldn't be the case as it's a .mp4 file; the software is licensed, and I have close to 95 gb of free space in the folder. I have tried several other formats that are approved by Adobe, but none of them work.

 

I'm attaching the practice file. Please help.

 

Thank you!

 

Shankha C

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2 Comments
Community Beginner ,
Nov 25, 2023 Nov 25, 2023

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This iswith reference to Premier pro.

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Community Expert ,
Nov 25, 2023 Nov 25, 2023

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What is the Adobe Creative cloud folder?

post comp specs, Premiere version and build, MediaInfo info in Treeview on footage used, sequence settings and export settings.

https://mediaarea.net/en/MediaInfo

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