FIXED Issue: Export mode fails to load in Premiere Pro 23.2 and 23.3

[Francis-Crossman]

We are aware of an issue that prevents Export mode from loading for some users. When clicking Export in the header bar, a loading spinner is shown, but export mode fails to load.  Selecting File > Export > Media or using the keyboard shortcut Command/Control+M, there is no result; you just stay in Edit mode.  In these situations, exports won’t work in Premiere Pro.  When in this state, Quick Export also fails to function.

This issue is known to affect Premiere Pro versions 23.2 and 23.3 on Mac and Windows.

If you are experiencing this issue, please update to version 23.4 or later to get the fix

If you can't update to 23.4, here are some workarounds to successfully complete your export in 23.3, 23.2:

Workaround #1 – Export with Media Encoder (RECOMMENDED)

1. Launch Adobe Media Encoder.
2. Select File > Add Premiere Pro Sequence.
3. Navigate to your project file on disk and use the subsequent dialog to choose the sequence you want to export.

Workaround #2 – Reset Premiere Pro preferences

1. Hold the option key while launching Premiere Pro.
2. Choose Reset Preferences in the “Reset Options” dialog.
3. Exports will now be successful.

Workaround #3 – Avoid using the “Match sequence preview settings” preset

1. Do not choose the “Match sequence preview settings” preset in Export mode
2. Choose another preset such as “Apple ProRes 422 LT” which will make a MOV file and match the sequence resolution, framerate, and preview render format (the same result as choosing Match sequence preview settings) –or– “Match Source - Adaptive High Bitrate” which will make a high-quality MP4 file.
3. If you use “Match sequence preview settings” once, you will have to reset your preferences to export again successfully.

Our engineers understand the problem well and are currently working on a fix. We’ll update this post when it becomes available.

[mthernandezosuna]

Alguien sabe coo corregir este problema, mi adobe premiere 23.3.0 no exporta video en mac.

[mayjain]

Hi @mthernandezosuna ,
Sorry for the problem. can you please share device information and media/project details? Is it happening with all your projects or any specific sequence?  What is the error you see while exporting?
If it persists, please share project/media files too so we can check it at our end.

Thanks,
Mayank

[Ann Bens]

Known Issue: Export mode fails to load in Premiere... - Adobe Support Community - 13759792

[Jcampanale]

Does 23.4 fix this? 

[SolarInkGraphics]

Premiere 23.4 is still crashing/memory leaking. Not only on export. On play, while using captions, moving the playhead, even once on opening a file. Sometimes it works, but other times it's crashing constantly. This sucks. 

I've worked on bigger files than what I'm currently working on with no problems, on the same machine. A iMac M1 8GB Ram, with Ventura 13.3 now (previously it was whatver the previous OS was, maybe that's the issue).

[Francis-Crossman]

This issue is fixed in 23.4, which has just been released.  Update to 23.4 to get this fix.

[Remote Index]

@Kevin-Monahan

@Francis-Crossman 

Moderators,

Why was my post removed? I was not notified or consulted.

The opaque moderation of this forum continues the poor record of the way Adobe communicates with its users.

Original post (April 29):

Once again, Adobe fails to use its own tools to communicate with users effectively about the products they are paying for. This is an ongoing issue that negatively affects users. I have written before about this here and here.

Known Issues:

"Find known issues and limitations in the latest release of Adobe Premiere Pro."

Adobe currently lists no known issues with version 23.3 of Premiere Pro. Why?

Update:

The current Known Issues page lists no issues with 23.4. ... Is this true?

R.

[Francis-Crossman]

@Remote Index I don't know who removed your post but to answer your questions - The issue has been added to the known issues page for 23.3 and the fixed issues page for 23.4.  We don't have any known issues for 23.4 as of now.

[AntDX316]

never have them make the same mistake again

[SolarInkGraphics]

Premiere 23.4 is still crashing/memory leaking. Not only on export. On play, while using captions, moving the playhead, even once on opening a file. Sometimes it works (only after clearing preferences and restarting the imac, the same as before) but other times it's crashing constantly. This sucks. 

I've worked on bigger files than what I'm currently working on with no problems, on the same machine. An iMac M1 8GB Ram, with Ventura 13.3 now (previously it was whatever the previous OS was. Maybe that's the issue?).

[SolarInkGraphics]

..even just now, I finally got it to play a rendered timeline (i.e. green bar indicator), every thing was finally going great, right.
Then I saved as, as another file, then I deleted some clips in front of the timeline, saved again, okay. Then I tried to play it, and it crashes/memory leaks again! This is ridiculous. 

[o0Redback0o]

Finally solved my Prefences freeze, created a new account in Windows, removed the old one and now the new account works as it should. Doesn't require reinstalling Adobe apps either. Only way I could stop PP from freezing, not even the latest beta would make it run right. Seems to be a rogue file in the user account or something. Now it all works well... for now.

[Harold SIlva B.]

Hola, ¿trataste de enviarlo directamente a adobe media Encoder y exportar por allí?
Otra opción sería restaurar tus preferencias; espero pueda ser de ayuda.

[Mo Moolla]

Francis is there no fix on 23.3 for users who do not want to go to 23.4 because of the bugs in the new release?

Mo

[SolarInkGraphics]

The only thing that finally worked consistently was downgrading to 22, and converting any current 23 projects that are freezing, to be compatible with 22. There is a site that downgrades projects to 22, here. 

This two step process was the only way I was able to get back on track and not experience anymore crashes, freezes, or memory leaks. Period. 

Beyomd that, my next move would have been to give HitFilm a try. 

Good luck all. 

[SolarInkGraphics]

EDITED:

The only thing that finally worked consistently was downgrading to 22, and converting any current 23 projects that are freezing, to be compatible with 22. There is a site that downgrades projects to 22, here. 

Also, any .MOV files, especially ones with variable bit rates, I converted to .MP4 with a constant bit rate using handbrake. 

This three step process was the only way I was able to get back on track and not experience anymore crashes, freezes, or memory leaks. Period. 

Beyomd that, my next move would have been to give HitFilm a try. But so far I haven't had to resort to HitFilm because 22 has been working the way I remember Premiere Pro working previously before 23-point-whatever-it's-up-to-now. 

Good luck. 

[screenname_abc]

Aug 28th 2023 V23.6

file > export > media h265 it freezes

if I do the same export via media encoder and watch the video on my phone I can't scroll through the video it freezes.

Pls don't tell me try a different codec, reset pref's etc.

I have done multiple workarounds and I need H265 as advertised.

it used to work fine.  It just stopped and never worked again.

I prefer to export without opening media encoder.  I should be able to.

[Michael Grenadier]

screenname_abc, troubleshooting is about finding where the problem lies...  And then figuring out how to either fix the problem or figure out a workaround.    

Have you tried Smart Rendering?  

https://community.adobe.com/t5/premiere-pro-discussions/faq-what-is-smart-rendering/td-p/10648488

There could be a dicey piece of media in your sequence that's causing the problem.. Smart Rendering will help locate the clip if that's the problem...  There are well over 250 posts in this thread and I don't have the time to sift thru them...Might be a good idea to start a new thread and then detail exactly what you've done to solve the problem..

[screenname_abc]

Thanks Michael,

I wanted to post in this thread as I'm fairly sure, reading through the last 11 pages, and clicking around for a few days, it's probably related to old posts.

reset prefs and quick export seems to be working.

it'd be good to not have to delete prefs but it's a stop gap for now.  

However, I did want to acknowledge your fast response.

thanks 

[Michael Grenadier]

screenname_abc,  If you're on the mac, you might take a look at Digital Rebellions Preference Manager

https://www.digitalrebellion.com/prefman/

It's free, which is nice and it allows you save your preferences, delete them and if that doesn't solve the problem, restore them...  You can also save multiple backups so if  things go south, you can restore an earlier version that you know was working properly.  I used to use it constantly in FCP 7, where corrupt preferences were very common.  in Premiere, not so common at least in my experience.    

[screenname_abc]

Thanks. I will take a look.

[dxxn]

I'm on premiere 24.0.03 (Build 2) and this issue is still prevelant.

[o0Redback0o]

I could only get it fixed by a windows reinstall, once it's corrupt the problem resides in the system someplace. Hopefully not for you but I tried everything.

[brian-Substance]

Experiencing the same issues in the latest version and beta version as of 12/7/2023. 

Really is hampering my workflow. 

[政杰5E11]

When can this problem be resolved? It's quite bothersome."