Frame.io: Unsupported account; what is Frame.io??

[XilburQost]

Lately when I open a Premiere project using v25.1, the Effect Controls window will be replaced by something called, "Frame.io" and it will ask me to log in. Unfortunately, whenever I attempt to log in with my Adobe account, it will either say, "Something went wrong" or I will get this error:

Unsupported Account. Access to this account with the new Frame.io V4 Comments panel.

What's with the ambiguous error? What is Frame.io anyway? And how do I make it stop? Thanks.

[R Neil Haugen]

That is a service for creating communication to other members of a production team about the editing of the project. If you're not using it to communicate with others of a project team, ignore it.

[XilburQost]

Unfortunately, two months later and it still won't stop. Very annoying that whenever I open a Premiere project the first thing I need to do is switch away from this broken dialog back to my Effects settings. 

[R Neil Haugen]

It sounds like you have that as part of a workspace. So change that workspace.

Remove the Frame.io panel, save the workspace.

[XilburQost]

R Neil Haugen, thank you. I get annoyed with Adobe, but your generous help is always appreciated. 🙂

[R Neil Haugen]

Oh, we all get annoyed with companies at times. Doesn't seem to make a difference which one, but all companies will annoying things. But then, all individual people will at times do annoying things, so ... that's just the nature of being Human.