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Frame.io will not completely upload Premiere video sequence or directly to Frame.io project folder

Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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Hiya Everyone, I’m been having issues with Frame.io, uploading timeline content, (uploading and dragging) video files via Premiere Pro Frame-io window or via a Frame project folder in a browser window. I get the video to show it is uploading to 98% to 100% but it never finishes!

I’m on Windows 10, running the latest version of Premiere Pro. I’m behind a firewall. I’m on Enterprise version of Creative Cloud and have the free version of Frame-io.

I have cleared the PPro’s cache, increased PPro RAM allocation (28gb RAm for PPro and 3gb for other apps), and made sure there is enough scratch disk space. Any suggestions? Thanks in advance. 🤓

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Export , User experience or interface

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correct answers 1 Pinned Reply

Adobe Employee , Jul 03, 2024 Jul 03, 2024

Frame.io? Oh, wait... 😉

Rodin, it sound from your description as though you can encounter this upload issue, even when PPro is not running; is that correct? 

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7 Comments
LEGEND ,
Jul 03, 2024 Jul 03, 2024

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@Bruce Bullis would you know who to ask about this?

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Adobe Employee ,
Jul 03, 2024 Jul 03, 2024

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Frame.io? Oh, wait... 😉

Rodin, it sound from your description as though you can encounter this upload issue, even when PPro is not running; is that correct? 

Status Needs More Info

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Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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@Bruce Bullis 
Hiya Bruce, yes, PPro was closed. Frame-io Upload stuck at 100 percent.jpgI uploaded the video directly to the project folder in Frame.io, it has been ongoing since December 2023. 



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Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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HP ZBook Fury 15 G8 Mobile Workstation

11th Gen Intel(R) Core(TM) i7-11850H @ 2.50GHz

32GB RAM

Windows 11
NVIDIA RTX A4000 Laptop GPU 8GB VRAM
Premiere Pro version: 24.5

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Community Beginner ,
Jul 03, 2024 Jul 03, 2024

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Frame-io-loading-via-website.jpgFrame.io Loading via the Frame.io website. The "Generating thumbnails" has not completed, even thought the video is 4:39 in duration. It has been over an hour, it has not changed the status.

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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@rodin there are two things that could be happening here. 

  1.  The upload completes, but the website isn't updating. Refreshing your browser (Control + Shift + R) should fix the issue in this case.
  2.  The URLs for Frame.io's servers are not allowed by your firewall. Make sure all of the URLs under the "Frame.io" section of this article are on the URL Allow List for your firewall. https://helpx.adobe.com/enterprise/kb/network-endpoints.html#:~:text=Frame,-.io

    Let us know if neither of those things work for you.

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Community Beginner ,
Jul 08, 2024 Jul 08, 2024

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@Patrick Southern - thanks for responding. Refreshing the MS Edge and Chrome browser, didn't work, d'oh!
I have a submitted a support ticket and have included your suggestions, thanks. 🙂

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