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Frequent crash premiere project

Community Beginner ,
Aug 16, 2024 Aug 16, 2024

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Hello dear Adobe community,

I have a reocurring problem. I'm working on a musicvideo and after working on the subtitles/captions for a while, the project crashes... I used a previous file project from the autosave folder but now once again while finishing the final details on the captions, the project crashes everytime I try to do something with it. Please help cause its an important project and my client is still waiting, I need the captions on it. Thank you in advance.

version of mac: Sonoma 14.5, mac (2023) m3 chip

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Editing and playback , Export , Performance or Stability , Projects or collaboration

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correct answers 1 Pinned Reply

Adobe Employee , Aug 16, 2024 Aug 16, 2024

Hi Musa,

I see two crash reports from your email address; both suggest that you're attempting to use a problematic font. 

If you replace the fonts in use, with others, do you get better behavior?

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Adobe Employee ,
Aug 16, 2024 Aug 16, 2024

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Hi Musa,

I see two crash reports from your email address; both suggest that you're attempting to use a problematic font. 

If you replace the fonts in use, with others, do you get better behavior?

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Community Beginner ,
Aug 23, 2024 Aug 23, 2024

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No I tried different fonts as well as exporting the project and try to add captions in a different version of premiere pro. Both crash after a while. Its getting quite stressful that this keeps happening.

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