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GPU Render Error (-1609629695) for Simple Caption Motion Graphic

Explorer ,
May 21, 2024 May 21, 2024

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I am constantly getting the following error when I go to export. What is so strange is that I am not exactly exporting anything complicated - a simple caption that I upgraded to motion graphic is causing the dreaded export bug. The caption simply floats around slowly. How do I fix this error?? It has totally ruined my workflow and is making me late for deadliens as I type this . . . 

 

Tried doing QuickTime instead of 264, exporting timeline to a new projecrt, quiting out of Premiere and reopening it, reinstalling Premiere, etc and nothing works. On a Apple M1 Pro chip (so I cannot switch out of Metal renderer) and programs / os updated.

 

THANK YOU.

 

Screenshot 2024-05-21 at 9.06.17 AM.png

 

 

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correct answers 1 Pinned Reply

Adobe Employee , May 22, 2024 May 22, 2024

Hello @Micah Snacks,

Thanks for posting your bug report. Sorry for the lack of a response so far. Please give the team more details in the following format for best results in fixing the issue: How do I write a bug report?

 

I hope that the community, support, or developers can assist you with this problem.

Sorry for the frustration.

Take Care,
Kevin
Adobe Support and Community

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Explorer ,
May 22, 2024 May 22, 2024

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Nobody has a possible solution?  😞 

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Adobe Employee ,
May 22, 2024 May 22, 2024

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Hello @Micah Snacks,

Thanks for posting your bug report. Sorry for the lack of a response so far. Please give the team more details in the following format for best results in fixing the issue: How do I write a bug report?

 

I hope that the community, support, or developers can assist you with this problem.

Sorry for the frustration.

Take Care,
Kevin
Adobe Support and Community

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Explorer ,
May 22, 2024 May 22, 2024

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@Kevin-Monahan Please see completed bug report. Thank you!

 

  • Issue - Simple motion graphic of text causes GPU Render Error (-1609629695)
  • Adobe Premiere Pro version number: Version 24.3.0 (Build 59)
  • Operating system - macOS Ventura 13.6
  • System Info: CPU, GPU, RAM, HD:
  • Video format: MP4/MOV H.264 4:2:0 (Full Range); 3840 x 2160; 23.976 frame rate; 1.0 pixel aspect ratio; Rec. 709 color space; 48000 Hz 32 bit floating point stero 
  • Workflow details: One cam talking head
  • Steps to reproduce - Upgrade text to motion graphic of 10 seconds or longer. Use Transform and keyframes with Anchor Point, Position and Scale to move and change size of motion graphic (Please see attached screenshot)Screenshot 2024-05-22 at 8.16.18 PM.png
  • Expected result - What should have happened after the last step? The video shown on the timeline should export.
  • Actual result -  What did happen after the previous step? The video shown on the timeline does not export because of the GPU Render Error. In addition, somtimes the blackback has one or two black frames. When the motion graphic described above is removed, then the video exports, but I need the motion graphic.

 

 

Screenshot 2024-05-22 at 8.05.41 PM.png

Screenshot 2024-05-22 at 8.04.08 PM.png

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Adobe Employee ,
May 22, 2024 May 22, 2024

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Hi @Micah Snacks,
Is it possible to share the .mogrt so the team can inspect it for issues? Let me know.

 

Thanks!
Kevin

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Community Expert ,
May 22, 2024 May 22, 2024

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Are you exporting directly from PR or queuing to Adobe Media Encoder?

 

If you export in to out, and set the out-point to 14 seconds, do you get the error?

 

Stan

 

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Explorer ,
May 23, 2024 May 23, 2024

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Hi @Kevin-Monahan here is a link to the .MOGRT thanks so much for your help: 

 

https://drive.google.com/file/d/1E0px1E-DtAuRhbMxXxVYIoQVuSuIuVJk/view?usp=share_link

 

This is causing the GPU Render Error and the last 20 frames of video to go black in Adobe Premiere playback. Here is a look at my simple timeline:

 

Screenshot 2024-05-23 at 6.12.43 PM.png

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Thank you, @Micah Snacks; I have informed the team and given them the file.

 

Cheers,
Kevin

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Explorer ,
May 23, 2024 May 23, 2024

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Hi @Stan Jones I am exporting directly from Adobe Premiere. 

 

I tried Render In to Out for the first 14 seconds and did not get an error:

 

Render In to Out (Partial Timeline - Suceess).png

 

I then tried Render In to Out for the whole timeline and got the error:

 

Render In to Out (Full Timeline - Fail).png

Here is a link to the motion graphic which seems to be causing the error:

 

https://drive.google.com/file/d/1E0px1E-DtAuRhbMxXxVYIoQVuSuIuVJk/view?usp=share_link

 

Thank you so much for your help.

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Explorer ,
May 23, 2024 May 23, 2024

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Many thanks @Kevin-Monahan when can I expect a proposed solution?

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Adobe Employee ,
May 23, 2024 May 23, 2024

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Hello @Micah Snacks,

I am a mere moderator and not part of the product team. "When" questions are almost impossible for me to answer. I will stay on top of the issue and act as your advocate, though. Unfortunately, I have to ask for your patience. I hope soon, though!

 

Thanks,
Kevin

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Explorer ,
May 23, 2024 May 23, 2024

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@Kevin-Monahan Thank you! A good advocate on this matter sounds great! 🙂 

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Explorer ,
May 27, 2024 May 27, 2024

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LATEST

Same issue here 😞 But it is wrap stabilizer effects that seem to be in cause. Any solution? :((((

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